Events and Office Co-ordinator

5 months ago


Aberdeen, United Kingdom Mezzino Full time

Events and Office Co-ordinator

Department**:Residential**

Location**:Based at Trinity Court, Aberdeen**

Line Manager**:Accommodation Manager, Aberdeen**

Position**:Part-time**

Hours**:30 Hours per week**

Salary**:£11.35 p/h**

Job description

Our Residence Life programme is an essential part of building a positive student experience for our residents, aimed at facilitating opportunities to make friends and to support academic success and personal growth. The new position of an Events and Office Co-ordinator has been created to be an integral role in the creation and delivery of an excellent annual programme of activities and overall student experience throughout our accommodations.

The Residence Life Co-ordinator will be responsible for the creation of the Residence Life programme in conjunction with the Accommodation Manager and overseeing it’s organisation, facilitation and execution across the 5 accommodation buildings. Ensuring each event is well documented with feedback, photography and that the social media account is kept relevant and up to date.

We have a team of on-site student Resident Coordinators who work in shifts to assist with the events organisation and facilitation as well as acting as evening on-call wardens. You will support and work closely with them to delegate duties, host regular meetings and coordinate their rotas.

In addition to managing the Residence Life Programme, you will be responsible for assisting the Accommodation Manager with day to day administrative duties for the accommodation office. You will be liaising closely with the student-tenants, University partners and external contractors to filter and answer their queries.

Key Duties & Responsibilities

The duties for this role include but are not limited to:

- Delivering exceptional customer service.
- Responsible for the creation and execution of the Residence Life Programme across all 5 sites. Producing a variety of events throughout the year that are all inclusive and promote opportunities for students to socialise, learn new skills and achieve academic success.
- Recording event attendance and feedback to be used for reporting to the Accommodation Manager and Mezzino partners.
- Liaising with the Accommodation Manager to track and monitor the Residence Life Programme budget.
- Overseeing the social media channels and ensuring they are relevant and up to date with recent events.
- Ensuring a high standard of property presentation.
- Facilitate viewings of the accommodation for prospective students. Working together as the accommodation team to conduct sales and hit occupancy targets.
- Working collaboratively with the accommodation team to help the overall city team deliver its objectives, supporting colleagues, suggesting improvements and sharing best practice.
- Supporting the summer room turnaround, such as check in’s/out’s and flat inspections.
- Supporting the site team in providing the highest standards of safety, welfare and wellbeing for all residents.
- Offering help and guidance to residents, signposting to the relevant professional support services organised by the resident's Universities.
- Undertake any additional duties and tasks as requested by the Accommodation Manager.

Skills & Experience
- Excellent verbal and written communication skills, with a sociable attitude.
- Ability to prioritise workload and manage competing tasks.
- Customer service experience.
- Confidence and ability to handle disciplinary or welfare issues responsibly.
- Ability to work under pressure and use initiative.
- Honest & reliable.
- Ability to work well independently and as part of a team.
- Flexible approach to duties & hours.
- Positive and approachable attitude.

Desired experience in:

- Creating a Residence Life or similar programme of activity for students.
- Working with students and an understanding of their needs
- Working for a Student Accommodation or University.

Training

All members of the Accommodation Team receive a comprehensive training package to ensure they have the knowledge and confidence to perform their role and ensure the safety of students and site. This package will include:

- Site Induction
- Fire Safety
- First Aid
- Mental Health First Aid
- Handling Conflict

working hours

**Job Types**: Part-time, Permanent

**Salary**: £11.91 per hour

Expected hours: 30 per week

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift

Work Location: In person



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