Clinical and Admin Projects Support Officer

7 months ago

Ipswich, United Kingdom Burlington Primary Care Full time

They will support the team to help projects that improve patients ability to navigate the system and coordinate access to care and support. To be the first point of contact for any new projects that fall under identified project scopes, act as representative of BPC and with the support of the practice manager ensure successful project role out, identify any outstanding issues to resolve/review Have a strong understanding of the digital landscape and be a key stakeholder in improving the quality of patient interactions through the use of our website and social media Support the management team and leading on quality assurance in the organisation focusing on CQC lines of enquiry DIMENSIONS: Make every patient contact count, maximising opportunities for health education/promotion using a digital platform as appropriate for example sending text message from an agreed set of key health messages. Where referral to a healthcare professional is not required, offering pathways ensuring the patient is guided appropriately to other services/organisations Alongside clinicians, support the care of patients as required ensuring that we obtain key patient measurements. Encourage the use and roll out of agreed practice projects Participate and get involved in community groups Recording clear and contemporaneous consultation notes to an agreed standard using the organisation databases and templates as directed, updating as necessary.

Collecting data for audit purposes Ensure and undertake the annual mandatory training relevant to the job role To understand the legal, ethical and regulatory principles of the NHS and know personal boundaries and when to seek help/guidance. To assist and take part in the training of colleagues To report any incidents that might compromise health and safety for self, other staff, visitors or patients. To respond in emergency situations. The post-holder is expected to actively participate in team meetings and contribute to the successful deliver of the service.

To demonstrate an understanding and commitment to our values. In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with working within primary care. In conjunction with the PM/APM provide support, guidance and the teacher of good practice skills to all staff, ensuring the smooth running of the organisation. Provide robust and comprehensive induction training of all new staff to agreed standards set in conjunction with the Practice Manager.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Infection Control: Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements as they affect Care Navigator procedures Complicit with the Hand hygiene policy Using appropriate infection control procedures, maintaining work areas in a tidy, clean and safe way, free from hazards.

Initiation of remedial / corrective action where needed or escalation to responsible management Undertaking periodic infection control training Routine management of own work areas Waste management including collection, handling, segregation, container management, storage and collection Understand spillage control procedures, management and training Health & Safety: The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting any potential risks that may be identified. All accidents must be reported immediately to the Finance and IT Manager. The post holder has a responsibility to submit a completed accident/incident report form. Equality & Diversity: The post holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-j

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