Receptionist /admin Support- Ophthalmology Iph

3 months ago

Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Due to internal progression we have an exciting opportunities within the Ophthalmology Department in our admin and reception team.

We have 1 Full time position & 1 position of 34.5 hours per week. Hours are flexible with 8 - 4 or 9 - 5 dependent on daily role.

We are looking for vibrant, confident people to join the team to help deliver a high quality service in the Ophthalmology Department. Excellent communication skills and attention to detail are a must.

You must have basic keyboard skills and have a clear and confident telephone manner. Ideally, you will have previous experience in a similar environment within an NHS setting. You will need to have excellent organisational skills as this is a fast paced environment to work in.

This role will involve liaising with medical secretaries, admissions team and clinical staff to ensure the timely and efficient day-to-day operation of all clinics.

To provide general reception and clerical support to the Ophthalmology team

To act as front of house receptionist, greeting patients and their carers/relatives

To use the relevant IT systems to register patients and make appointments as required.

Support the administrative processes associated with outpatient clinics / referrals / inpatient referrals

To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries and referring complex queries to the relevant medical secretary.

Maintain efficient electronic and manual filing systems, including the sorting and collation of all patient notes / results into the relevant patients’ hospital notes.

To liaise with the wider clinical team/Medical Secretaries/Consultants accordingly.

To undertake other clerical duties as requested e.g. photocopying, faxing, filing and maintaining adequate stationary supplies.

To recognise when situations need to be dealt with urgently and action appropriately

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.

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