Central Delivery Suite Receptionist

2 weeks ago


Bristol, United Kingdom North Bristol NHS Trust Full time

An exciting opportunity has arisen for an experienced Receptionist to join our team on Central Delivery at Southmead Hospital.

This is an exciting role working within a fast-paced environment, working closely with clinical colleagues to ensure our patients receive the highest standard of care.

The role requires excellent attention to detail and good organisational skills, working in a busy and high-pressure environment. You will act as the first point of contact for patients and carers visiting Central Delivery Suite.

The shifts cover a 24/7 service 7.30-20.00 or 20.00-07.30.
- To provide a reception & telephone service for central delivery suite.
- To ensure accurate data input for the payment by results system.
- To assist in the provision of a clean, tidy and smooth running environment for patients and their families/ carers.
- To develop organisational skills through planning a workload and prioritising needs.
- To contribute to a learning environment.
- To support trained staff/ ward manager.

Patients are the most important people in the Health Service and are at the centre of what we do. Patients and carers are the ‘experts’ in how they feel and what it is like to live with or care for someone with a particular illness or condition. The patients’ experience of our services should guide the way we deliver services and influence how we engage with patients every day in our work.

All staff should communicate effectively in their day to day practice with patients and should support and enable patients/carers to make choices, changes and influence the way their treatment or care is provided. All staff, managers and Board members should work to promote effective patient, carer and public involvement in all elements of their work
- To act as Receptionist for welcoming and orientating patients and visitors to the unit.
- To participate in the preparation and the running of the Reception.
- To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary.
- To prepare in-patient notes ensuring all relevant documentation is included.
- Taking responsibility for the tracing in and out of medical records.
- To ensure all outcomes are completed on the PAS system.
- To be responsible for restocking stationary, ensuring order forms are signed by the Support Manager.
- To maintain patient confidentiality at all times.
- To provide annual leave and sickness cover as required.
- To undertake any other duties appropriate to the post as agreed by the Support Manager.



  • Bristol, United Kingdom North Bristol NHS Trust Full time

    An exciting opportunity has arisen for an experienced Receptionist to join our team on Central Delivery at Southmead Hospital. This is an exciting role working within a fast-paced environment, working closely with clinical colleagues to ensure our patients receive the highest standard of care. The role requires excellent attention to detail and good...


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