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Customer Service Administrator

4 months ago

Rugby, United Kingdom Warrens Full time

**Company Description**

The Perfect Transport and Logistics Partner for Baked Goods, offering storage and logistics solutions for non-refrigerated goods including bread, cake and patisserie. Warrens are the primary distributor for many well know FMCG customers and have a tremendousindustry reputation for its dedication towards its services.

Our Rugby site are now recruiting for a Customer Service Administratoron afull time basis.

**Salary**:£20,945 per annum

Working hours: Days - 4 on 4 off

**Key Duties of a Customer Service Administrator**:

- Sift PODs out from the general post and distribute remaining post to other departments
- Sort PODs as instructed and scan in an accurate and timely manner
- Check PODs have cleared on the system, investigate and clear down
- Log incorrect PODs on the system as identified by the daily report
- Chase outstanding PODs from hauliers, depots, etc.
- Ensure customer queries are dealt with in a timely and professional manner
- Ensure customer reports are completed correctly and communicated in accordance with agreed timeframes
- Ensure customer non-conformance is properly recorded and fed-back to the client with correct action taken
- Ensure POD discrepancies are investigated and that actions taken are properly recorded and the outcome communicated to the client as appropriate
- Ensure the completion and circulation of reports to relevant stakeholders
- Other administration tasks as determined by the Customer Contract Manager

**Qualifications**
- Attention to detail / accuracy
- Planning and organising skills
- Ability to work without direct supervision
- Adaptable and methodical approach to work

**Additional Information**

As part of its Drive to make Warrensa great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- Competitive salary
- Competive holiday entitlement
- Pension scheme
- Retail discounts via our benefit platform