Customer Service Administrator

6 months ago


Rugby, United Kingdom Warrens Full time

**Company Description**
Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries.

At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired

Due to continued growth an exciting opportunity is now available for two Customer Service Administrators to join our team in Rugby on a full time permanent basis.

**Working hours available**:

- Tuesday-Saturday, 7am-3pm.
- Sunday-Thursday, 7am-3pm.

**Salary**:£26,000 per annum.

As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.

**Key Duties of a Customer Service Administrator**:

- Support to wider customer service team.
- Monitoring the customer service inbox.
- Monitoring the claims inbox.
- Updating and controlling claims register.
- Dealing with financial claims queries.
- General problem solving, particularly regarding claims and delivery discrepancies and assisting customers with any queries that they may have.
- Assisting with training & supporting of team members.
- Creating and circulating KPI reports to the business as required.
- Any other tasks that are deemed necessary.
- Creating credit approval requests for the business.

**Qualifications**
- Strong communication skills with the ability to build rapport.
- Computer literate with a good working knowledge of MS Office.
- Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
- Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
- Able to work to tight deadlines and manage your own time effectively.

**Additional Information**
As part of our drive to make Warrens a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- ** Annual Leave** - Competitive holiday entitlement.
- ** Pension scheme - **We want colleagues to enjoy a comfortable retirements so we offer a** **great contribution of 4% employee and 4% employer.
- ** Life Assurance**:

- 2 x your annual salary.
- ** Wellness - **Via our Employee Assistance Programme** **we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- ** Eye Care Vouchers -** We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- ** Reward & Recognition -** We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- ** Everyday discounts** - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings



  • Rugby, United Kingdom CV-Library Full time

    Customer Services Administrator, Rugby (Temporary) Salary £26,000 per annum Hours of work 8.30 – 5 pm Monday – Thursday, 8.30 – 4.30 pm Friday (Hybrid working after 6 months) Reporting to the Project Administration Manager, providing a high standard of administration support Candidates must be customer centric, flexible, have the...


  • Rugby, United Kingdom Great Bear Full time

    **Company Description** Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and...


  • Rugby, United Kingdom Revive! UK Full time

    Revive! UK is one of the UK’s most successful franchise networks having finished in the Top 10 of Elite Franchise’s annual Top 100. We provide a market leading SMART repair service and have over 180 vans nationwide. Our head office team is vital to supporting our mobile technicians and franchisees. We are looking to strengthen the team by recruiting a...


  • Rugby, United Kingdom Warrens Full time

    Job DescriptionDue to continued growth an exciting opportunity is now available for two Customer Service Administrators to join our team in Rugby on a full time permanent basis. Working hours: Any 5 in 7 days, 10am-6pm.As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding...


  • Rugby, Warwickshire, United Kingdom Olympus Talent Limited Full time

    Publishing AdministratorLocation: RugbySalary: £17,940 PAWorking Hours: 30 Hours Per Week / 6 Hours Per DayWorking Pattern: 0900 1500 - Monday - Friday Olympus Talent is a leading global recruitment firm that connects top talent with exciting opportunities worldwide. We are committed to providing exceptional service to candidates and clients, fostering...

  • Customs Administrator

    6 months ago


    Rugby, United Kingdom EagleBurgmann Full time

    **Working at Freudenberg**: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Some of your...

  • Customer Service

    6 months ago


    Rugby, United Kingdom Accident Express Direct Limited Full time

    Our Insurance and Manufacturer Approved Vehicle Accident Repair centre is recruiting for an Administration assistant who aren’t just a pay role number within a family business environment. Duties will include but not limited to Answering phones Booking vehicles in and out and completing required paperwork Updating customers of repair status Liaising...


  • Rugby, United Kingdom SolviT Recruitment Ltd Full time

    Customer AdministratorRugby0800 - 1630 Mon - Fri£12.00 p/hour (rising to £13.78 once perm)Full Time - Temp 2 PermWe are looking for 2 x experienced administrators to work within a busy, fast paced office in a factory in Rugby.This is a telephone-based role where you deal within bound calls from customers, project managers and new home builders who have...


  • Rugby, United Kingdom DACT Fire & Security Full time

    **DACT Fire & Security Ltd** is an established and expanding BAFE and SSAIB accredited Fire & Security company, based in the Rugby, Warwickshire. WE require an **Service / Sales Administrator** to join our office team **Responsibilities for Service Administrator** - Contacting existing customers both domestic and commercial by telephone to secure customer...


  • Rugby, United Kingdom H+K International Full time

    The role is mostly a reactive role however there will be some degree of proactivity required such as escalating out of stock items, promoting our online offering and building a rapport with the customer. Working hours: 37 hours a week between 08:00-19:00 working on a rotating shift pattern and may include working weekends/statutory bank holidays receiving a...


  • Rugby, United Kingdom SolviT Recruitment Ltd Full time

    Customer AdministratorRugby0800 - 1630 Mon - Fri£12.00 p/hour (rising to £13.78 once perm)Full Time - Temp 2 PermWe are looking for 2 x experienced administrators to work within a busy, fast paced office in a factory in Rugby.This is a telephone-based role where you deal within bound calls from customers, project managers and new home builders who have...


  • Rugby, United Kingdom DHL Full time

    **Contract Type**: Permanent (Full-Time) **Shift patterns**: 0800/0900 - 1600/1700 Monday to Friday **Location**:Rugby (CV23 0XF) DHL, an award-winning leading supply chain business is seeking a Admin and Customer Service to play a vital role providing administrative support to the management team and delivering excellent customer service. **WHAT DOES THE...


  • Rugby, United Kingdom CV-Library Full time

    Customer Administrator Rugby (Apply online only) Mon - Fri £12.00 p/hour (rising to £13.78 once perm) Full Time - Temp 2 Perm We are looking for 2 x experienced administrators to work within a busy, fast paced office in a factory in Rugby. This is a telephone-based role where you deal within bound calls from customers, project managers and...


  • Rugby, Warwickshire, United Kingdom We Manage Jobs(WMJobs) Full time

    We Manage Jobs (WMJobs) invites applications from experienced administrators for the Funeral Services Administrator position. This 18.5 hour per week role involves working Monday to Friday, between 10:30am and 2:30pm, supporting the Bereavement Services Team.Responsibilities:Deliver high-quality support to the Bereavement Services TeamMaintain accurate...


  • Rugby, Warwickshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a friendly and efficient Customer Service Advisor to provide excellent service and resolve queries in a timely manner.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when necessary.Process customer...


  • Rugby, United Kingdom Accident Express Rugby Limited Full time

    Our Insurance and Manufacturer Approved Vehicle Accident Repair centre is recruiting for an customer service advisor. **Key Duties** - Liaising with insurance companies and work providers - Booking vehicles in and out and completing required paperwork - Updating customers of repair status - Keeping all systems up to date - fleet management/control **About...


  • Rugby, Warwickshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Advisor to provide excellent customer service and support to our customers.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer issues promptly and escalate when necessary.Process customer orders and manage account information.Keep...


  • Rugby, Warwickshire, United Kingdom Novus Full time

    Novus Job DescriptionJob Title: Administrative Services ManagerAt Novus, we are committed to providing learning, skills, and opportunities that enable offenders to build positive futures for themselves, their families, and our communities. We have a fantastic opportunity for an experienced Administration Manager to join our team on a permanent, full-time...


  • Rugby, Warwickshire, United Kingdom PERI GmbH Formwork Scaffolding Engineering Full time

    About the RoleThis is an exciting opportunity for a motivated and results-driven individual to join our team as a Sales and Customer Service Representative in a Maternity Cover position. As a key member of our staff, you will be responsible for developing and maintaining relationships with existing customers, providing excellent customer service, and...


  • Rugby, Warwickshire, United Kingdom Novus Full time

    Job OverviewWe are seeking an experienced Administration Manager to join our education team at HMP Rye Hill. The successful candidate will provide a comprehensive administration service, supporting contract monitoring and maintaining accurate electronic and paper-based data recording systems.