Customer Experience Coordinator

17 hours ago

Lincoln, United Kingdom The Pet Vet Full time

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets at The Pet Vet Lincoln; and in doing so, drive excellence in customer service and patient care. There's a real opportunity here to take a proactive role which will have a direct correlation with the revenue of our surgery.

We're looking for someone to join our friendly, supportive team on a full time basis at the earliest convenience. You'll get to work in our purpose-built, modern veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night.

To truly smash it out of the park in your new role, we'll make sure you receive the very best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

Interested? Read on to find out more

**About us**:
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We’re continually investing in developing our growing team and there's never been a better time to join us

To attract and retain the best talent in the sector, we offer market-leading salaries and an extensive range of benefits.

**Duties and responsibilities**

People
- Collaborate in a positive and professional manner with the whole surgery team to ensure the best customer and patient care whilst adhering to The Vet Practice Procedures Manual.
- Take direction from the Customer Experience Manager.
- Demonstrate flexibility to share daily tasks and responsibilities amongst the CEC team.
- Help to organise fundraising and promotional activity at the surgery.

Operations
- Open and close the surgery efficiently, mindful of any customers requiring assistance before official opening and after official closing times.
- Ensure reception and seating areas are clean, tidy and welcoming.
- Ensure personal hygiene equipment in reception (eg hand sanitizers, wipes, masks) is well stocked.
- Maintain a good and varied source of information in the reception and seating areas:Leaflets up to date and fully stocked

Posters up to date and in good condition
Signs and notices up to date and in good condition
Price boards are up to date and in good condition
Video screens in operation throughout surgery opening times
- Using the triage guidelines and daily diary structure, book appointments at the most convenient time for the customers, whilst also ensuring that the surgery can accommodate the demand.
- Use the practice management software for:Booking appointments

Registering new customers
Processing payments
Updating customer records
Updating diary notes
- Looking 3 days ahead, proactively fill vacant appointment slots.
- Ensure follow-up appointments are booked.
- Ensure all invoices are approved by surgery closing time.
- Actively manage customer waiting times.
- Take a minimum of 50% payment for surgical appointments, at time of booking.
- Take all outstanding payments at the time of appointment, including medication and other products sold at surgery.
- Complete cashing-up and banking at the end of every day, investigating and resolving variances.
- Ensure that necessary paper work is completed and scanned accurately and timely.
- Receive deliveries.
- Issue pre-booked prescriptions
- Perform weekly fire alarm test.
- Reconcile petty cash, investigating and reporting any variance.
- Provide charity invoices in a timely manner.
- Conduct other reception /customer-facing admin duties as required.

Customer
- Answer incoming calls **as a priority**, responding to queries where possible and taking messages and directing calls to other surgery colleagues only if the reason for the call cannot be answered directly.
- Welcome customers and their pets to the surgery in a friendly and courteous manner.
- Ensure pets are weighed on arrival, recording the details on their clinical records.
- Engage with customers during their visit, efficiently dealing with their appointments and queries; creating friendly banter about their pets; offering refreshments and proactively sharing details of the breadth of products and services available.
- Sensitively handle emergency cases and euthanasia appointments on arrival, by keeping customers and patients at ease before the arrival of the Vet.
- Proactively discuss the benefits of The Vet's Smartpet Healthcare Plan and register customers onto the scheme.
- Obtain testimoni

  • Customer Service Coordinator

    7 months ago

    Lincoln, United Kingdom eRecruitSmart Full time

    We have an excellent opportunity for a Customer Service Coordinator to join our clients’ renowned online car sales company at their office based in Lincoln, Lincolnshire. **About the role **As a Customer Service Coordinator, your responsibilities will include: - Coordinating customer vehicle orders from initial order to delivery - Sending out the correct...

  • Customer Service Coordinator

    3 weeks ago

    Lincoln, Lincolnshire, United Kingdom Sureserve Group Full time

    We are a leading provider of heating, energy savings, and compliance solutions to the social housing and related public sector. Our team is dedicated to delivering exceptional service and innovative solutions. As a Customer Service Coordinator, you will play a vital role in ensuring our customers receive the best possible experience.About Us:Our mission is...

  • Customer Service Coordinator

    2 weeks ago

    Lincoln, Lincolnshire, United Kingdom Sureserve Group Full time

    Job SummaryThe Customer Service Coordinator will play a pivotal role in maintaining strong relationships with residents and ensuring the smooth operation of our services within local authorities and housing associations.This position requires impeccable attention to detail, excellent communication abilities, and a passion for customer service. The ideal...

  • Receptionist & Customer Service Coordinator

    3 days ago

    Lincoln, United Kingdom Maxi Mover Full time

    **Position: Experienced Receptionist & Customer Service Coordinator | Office Administration** **Full time/Permanent Position - Monday To Friday (No Weekends)** **Location: Lincoln** **Excellent Salary: £22,000 to £24,000 (dependent upon experience)** **No Agencies Please** Maxi Mover is growing fast and we are on the lookout for an experienced...

  • Customer Experience Specialist

    2 weeks ago

    Lincoln, Lincolnshire, United Kingdom Moss Full time

    Your RoleYou will be a key member of our team, interacting with customers, providing styling options, and ensuring a seamless shopping experience. Your dedication to excellent customer service will contribute significantly to the store's performance and overall business success.We are looking for an individual who can effectively communicate with customers,...

  • Customer Experience Specialist

    2 weeks ago

    Lincoln, Lincolnshire, United Kingdom Moss Full time

    Key ResponsibilitiesDeliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.Strive for high productivity, seizing each opportunity to maximise sales and...

  • Customer Experience Associate

    2 months ago

    Lincoln, Lincolnshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Experience Associate to join our team at beBee Professionals. Key responsibilities include:Providing exceptional customer support via phone, email, and chat.Resolving customer issues efficiently and escalating when necessary.Collaborating with internal teams to ensure customer satisfaction.Requirements:Previous experience in a...

  • Customer Experience Advisor

    3 months ago

    Lincoln, Lincolnshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Lincoln, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Experience Specialist

    3 months ago

    Lincoln, Lincolnshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are looking for a talented Customer Experience Specialist to deliver exceptional customer service and support. The successful candidate will have a strong ability to communicate effectively, work independently, and as part of a team.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding...

  • Customer Experience Specialist

    1 month ago

    Lincoln, Lincolnshire, United Kingdom EE Full time

    About the RoleWe are seeking an individual with strong problem-solving skills to join our team at EE as a Customer Service Technical role.Why This Job MattersAs a Customer Service Technical role at EE, you will be able to utilize your transferrable skills to succeed in this role while enjoying a dynamic work environment.Your ResponsibilitiesResolve customer...

  • Customer Experience Specialist

    1 week ago

    Lincoln, Lincolnshire, United Kingdom WSH Group Full time

    Job Title: Customer Experience SpecialistCompany Overview: The WSH Group is a dynamic organization that values innovation, teamwork, and customer satisfaction. We are committed to providing exceptional experiences for our clients and their guests.Job Description:Key Responsibilities:To deliver outstanding customer service by being attentive to guests' needs...

  • Customer Experience Specialist

    2 weeks ago

    Lincoln, Lincolnshire, United Kingdom Moss Full time

    We're looking for a highly motivated Customer Experience Specialist to join our team at Moss. As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences and driving sales growth.The estimated salary for this role is £26,000 - £30,000 per annum, depending on location and experience.This is a full-time...

  • Resort Experience Coordinator

    3 weeks ago

    Lincoln, Lincolnshire, United Kingdom CV-Library Full time

    About the RoleAt CV-Library, we're seeking a Resort Experience Coordinator to join our team in Lincoln, Lincolnshire. This is a full-time permanent position with a competitive estimated salary of £20,000 - £25,000 per annum.This role requires flexibility on hours as it covers 35 hours over 5 days out of 7. Availability for Mondays and Fridays is essential...

  • Customer Experience Specialist

    2 weeks ago

    Lincoln, Lincolnshire, United Kingdom Moss Full time

    About the Position:We are looking for a highly motivated Customer Experience Specialist to join our team at Moss. As a key member of the sales team, you will be responsible for delivering an exceptional customer experience, promoting sales excellence, and driving business growth.Key Responsibilities:Develop and maintain strong relationships with customers,...

  • Dining Experience Coordinator

    1 month ago

    Lincoln, Lincolnshire, United Kingdom Compass UK & Ireland Full time

    We are currently recruiting an ambitious Chef Supervisor to join our team at Compass UK & Ireland. In this role, you will be responsible for leading our kitchen team to deliver exceptional food experiences for our clients and customers on a part-time basis.About the RoleThe successful candidate will be responsible for preparing and serving high-quality food...

  • Sales and Customer Experience Specialist

    2 weeks ago

    Lincoln, Lincolnshire, United Kingdom Listers Full time

    Listers is seeking a talented and experienced Sales and Customer Experience Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and sales support to our customers through our website. Key qualifications include excellent communication and problem-solving skills, ability to work in a fast-paced...

  • Customer Experience Technical Associate

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom EE Full time

    Customer Service Technical RoleEE is seeking a skilled Customer Experience Technical Associate to join its team in providing exceptional customer service. This full-time role based at BT Call Centre involves resolving technical issues related to broadband services.As a key member of our customer support team, you will be responsible for working with...

  • Culinary Experience Coordinator

    5 days ago

    Lincoln, Lincolnshire, United Kingdom Compass Group UK Full time

    Job Description:We are seeking a passionate and experienced Chef Supervisor to join our team in a part-time capacity. As a key member of our kitchen staff, you will be responsible for overseeing the preparation and service of high-quality food to our clients and customers.In this role, you will work closely with our Chef Manager to develop new menus and...

  • Sales and Customer Experience Expert

    2 weeks ago

    Lincoln, Lincolnshire, United Kingdom Listers Full time

    Job Description: As a Customer Sales Advisor, you will be responsible for handling customer enquiries and providing expert advice on our range of Mercedes-Benz vehicles. You will also be required to manage customer relationships through regular communication and follow-up, ensuring that all interactions result in a positive experience for the customer. The...

  • Customer Experience Co-ordinator

    6 days ago

    Lincoln, United Kingdom The Pet Vet Full time

    **The Pet Vet - Lincolnshire**: **Salary**: **£20,000** **Overall purpose**: Our Customer Experience Co-ordinator is responsible for creating a positive, welcoming, friendly and efficient environment for The Pet Vet customers and their pets; and in doing so, driving excellence in customer service and patient care. There's a real opportunity here to take a...