Customer Experience Specialist
1 day ago
We are looking for a highly motivated Customer Experience Specialist to join our team at Moss. As a key member of the sales team, you will be responsible for delivering an exceptional customer experience, promoting sales excellence, and driving business growth.
Key Responsibilities:
- Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
- Stay up-to-date with products and services, making recommendations to customers based on their requirements.
- Work collaboratively with the team to achieve sales targets and improve overall store performance.
- Maintain a high level of productivity, ensuring efficient use of time and resources.
Requirements:
- Degree in Business or related field (desirable)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic mathematical skills for handling cash and operating POS systems
Salary & Benefits:
The estimated salary for this role is £24,000 - £29,000 per annum, depending on experience. In addition to a competitive salary, you will also receive a range of benefits, including:
- Employee Discount: 70% across all Moss stores
- Team Reward Pay Scheme: Generous bonus scheme paying up to 15% of your gross monthly salary
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus
- Season Ticket Loan: Financial support for commuting
- Cycle to Work Scheme: Encouraging eco-friendly travel
- Discounted Gym Membership with PureGym: Promoting physical health and fitness
- Life Insurance: Providing peace of mind for colleagues
- Ongoing Development: Tailored to suit your career ambitions from day one
- Access to Moss Learning: An online learning platform for skill enhancement
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates
- New Baby Gift: Celebrating important personal milestones of colleagues
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