Collections Administrator

1 week ago

Exeter, United Kingdom Pennon Water Services Full time

**Pennon Water Services** is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.

As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.

**Would you like to work within a high-performing team where your skills and experience can make a difference? If you have exceptional attention to detail and the drive to join a company that champions progression, then look no further**

We currently have an exciting opportunity available as a **Collections Administrator **to join our team working in **Exeter or Bournemouth**. You will join us on a **permanent** basis, and in return, you will receive a competitive salary of **£23,683 per annum plus excellent benefits. **Part time and full time working will be considered for this role.

**About the role**:
Our **Collections Administrator **work in the Collections team which are based in Exeter and Bournemouth. You will provide excellent customer service assisting customers agree appropriate payment solutions, negotiating payment plans and resettlement amounts.

The role will also require you to work collaboratively across the business to resolve disputes and reach successful outcomes for both our customers and the business.

**What you’ll be doing**:

- Negotiating the payment of overdue bills or outstanding payments via inbound and outbound telephone calls and in writing
- Effectively communicating with customers to establish the reasons for arrears and identify suitable and realistic solutions based on individual customer circumstances and following the company policy
- Customer account reconciliations, which will include analysing and providing customers with in-depth details of outstanding bills and allocations
- Managing own case load to ensure contact is made promptly in line with agreed timescales
- Escalating collection issues to prioritise problem/complaint to help enable prompt payments

**What we are looking for**:

- A minimum of five GCSE’s grade A-C or equivalent
- Previous experience of working in credit and debt management
- Evidence of excellent communication skills, both written and verbal along with listening and questioning skills
- Demonstrate excellent levels of customer service and interpersonal skills, with the ability to manage difficult customer situations

**What’s in it for you**:
Pennon Water Services is part of the Pennon Group and at Pennon, who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition.

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

**In return, we will offer an excellent range of benefits including**:

- Holiday allowance plus bank holidays increasing with service
- Loyalty scheme starting at 2 years’ service
- Progression scheme
- An annual discretionary bonus based on performance
- Competitive contributory pension
- Access to the Pennon Group Sharesave scheme
- Various health benefits
- And more

**Closing Date: Wednesday 5th July 2023**

**Be yourself, we like it that way.** Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

**Our core values which are essential to our success are**:

- Trusted - We do the right thing for our customers and stakeholders.
- Collaborative - We forge strong relationships working together to make a positive impact.
- Responsible - We keep our promises to our customers, communities, and each other.
- Progressive - We are always looking for new ways to improve and make life better.

**Job Types**: Full-time, Permanent

**Salary**: £23,683.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 05/07/2023

  • Collections Administrator

    5 days ago

    Exeter, United Kingdom Pennon Water Services Full time

    **Pennon Water Services** is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs. As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are...

  • Collections Administrator

    2 days ago

    Exeter, United Kingdom Pennon Water Services Full time

    **Pennon Water Services** is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs. As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are...

  • Collections Administrator

    15 hours ago

    Exeter, United Kingdom Pennon Water Services Full time

    **Pennon Water Services** is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs. As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are...

  • Tax Collection Officer

    3 days ago

    Exeter, United Kingdom Sapphire Recruitment Full time

    The Council Tax Collection Officer plays a vital role in efficiently managing overdue accounts, ensuring fair recovery practices, and assisting customers in sustainable debt repayment. They uphold the 'Help me with my financial/housing problem' system, contributing to revenue protection and enhancement while providing proactive customer support and improving...

  • Administrator

    3 weeks ago

    Exeter, United Kingdom Manucomm Recruitment Full time

    Administrator - Exeter - £9.50p/h My client, a flavouring company based on the outskirts of Exeter is looking for aAdministrator to join their company for a 12 month contract although this could lead to a more permanent role. Working as part of a team of three the successful Sample Administrator / Graduate Administrator main role will be to collect...

  • Accounts Receivable Administrator

    2 days ago

    Exeter, United Kingdom Meridian Full time

    Accounts Receivable Administrator | Exeter (office based) | £24k - £28k p.a Are you an experienced Accounts Receivable professional looking for a new challenge? THE ROLE **MAIN RESPONSIBILITIES**: **Sales Ledger Maintenance**: Allocation of cash to sales ledger accounts Answering of sales ledger account queries Monitoring of age of debts, open cash and...

  • Administrator

    4 days ago

    Exeter, United Kingdom Kream Motor Recruitment Ltd Full time

    Our client has a fresh and exciting opportunity for an ADMINISTRATOR to join their team and grow their Car Hire business. Based at their site on the outskirts of Exeter, working Monday to Friday 08.30 - 17:30 with a 1-hour lunch, you will need to be a confident Administrator who is willing to learn new systems and processes. Your main responsibilities will...

  • Administrator

    2 days ago

    Exeter, United Kingdom Morris Leslie Full time

    **Job description** **Role: Administrator - Exeter Depot - 45 hours per week** **About you**: Are you a determined and experienced Administrator? If so, an exciting opportunity has arisen for an Administrator to join our talented and friendly team at our Morris Leslie Plant Hire Depot in Exeter. You will be responsible for ensuring all administration...

  • Technical Administrator

    3 weeks ago

    Exeter, United Kingdom Kier Group Full time

    We're looking for a Technical Administrators to join our Regional Civils to assist with Environment Agency projects across Devon, Dorset and Somerset. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and even more. **Location**: Lostwithiel, Cornwall **Contract**: Permanent **Salary**: Competitive _+...

  • Business Administration Assistant

    2 days ago

    Exeter, United Kingdom Devon Wildlife Trust Full time

    **Share**: - facebook - twitter - whatsapp **Business Administration Assistant****: - Closing date: Sunday 26 March 2023- Salary: £20,152pa (rising to £21,160pa wef 1 April) plus 7% pension - Contract type: Permanent / Working hours: Full time- Location: Devon Wildlife Trust, Cricklepit Mill, Commercial Road, Exeter, Devon, EX2 4AB, Exeter, Devon, EX2...

  • Part Time Administrator

    4 days ago

    Exeter, United Kingdom Kenect Recruitment Full time

    We are currently looking to recruit an Operations Agent/Administrator for our client based in Exeter working Monday to Friday 2.00pm until 7.00pm. You will be joining a dedicated team that provides a first-class service in ensuring that the day-to-day operations are completed in a timely and effective manner. You will ensure that all incoming and outgoing...

  • Sales Administrator Corporate Sales

    7 days ago

    Exeter, United Kingdom Berry Recruitment Full time

    **Sales Administrator** **Marsh Barton, Exeter** **Monday - Friday** **£24,000 - £26,000** **Your role** Our client is looking for a team player who will take a keen interest in their clients and customers ensuring that their vehicle requirements are consistently met. You will want to go that extra mile to support the Corporate Sales Executives, ensuring...

  • Business Administration Assistant

    2 days ago

    Exeter, United Kingdom Royal Society of Wildlife Trusts Full time

    Closing date: Sunday 26 March 2023- Salary: £20,152pa (rising to £21,160pa wef 1 April) plus 7% pension - Contract type: Permanent / Working hours: Full time- Location: Devon Wildlife Trust, Cricklepit Mill, Commercial Road, Exeter, Devon, EX2 4AB, Exeter, Devon, EX2 4ABCommon frog. Photo, Mark Hamblin/2020VISION - Are you passionate about administration...

  • Receptionist / Administrator

    5 days ago

    Exeter, United Kingdom Office Angels Full time

    Do you have a passion for antiques or collectables? Are you a people person who likes to get involved? If so, we have the perfect role for you! We have a rare and exciting opportunity to join a reputable and highly successful auction house who are looking to recruit a Receptionist/Administrator to join their friendly and knowledgeable team. This is a...

  • Technical Administrator

    2 weeks ago

    Exeter, United Kingdom Kier Group Full time

    We're looking for a Technical Administrator to join Regional Civils team to help deliver projects for the Environmental Agency within the Exeter and Dorset region. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and even more. **Location**: Exeter/Dorset **Contract**: Permanent **Salary**: Competitive +...

  • Technical Administrator

    3 weeks ago

    Exeter, United Kingdom Kier Group Full time

    We're looking for a Technical Administrator to join Regional Civils team and help deliver our Bridgwater Tidal Barrier project in Somerset. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and even more. **Location**: Somerset **Contract**: Permanent **Salary**: Competitive + Benefits **Responsibilities** To...

  • Apprentice - Business Administration (Level 3)

    4 days ago

    Exeter, United Kingdom Exeter College ApprenticeshipsExeter College Full time

    We are currently looking to recruit a Business Administration Apprentice in our Exams department, based in Central Exeter.This is an exciting opportunity for anyone wishing to broaden their experience in a dynamic and friendly work environment whilst also learning and gaining a qualification at the same time. This is an exciting opportunity for anyone...

  • Pensions Administrator

    5 days ago

    Exeter, United Kingdom Devon County Council Full time

    **1 x Permanent, Full Time** **1 x Permanent, Part Time (2 days, Thursday & Friday)** **Do you want to make a difference in people’s futures?** **Build a career in pensions. Come and work for us.** Come and join our front-line service team and help us calculate, support and pay our scheme members their pensions. Our Technical & Training team will help...

  • Customer Service Administrator

    5 days ago

    Exeter, United Kingdom KS Engineering Full time

    Immediate Start - Full time 8.30am-5.30pm We are looking for someone who shows great customer service skills; to work well in a small friendly office environment; who is able to time manage, prioritise workload, strong communication skills, skills in processing and Microsoft Office, excel experience, work well on your own and as a team; with a friendly and...

  • Finance Administrator

    4 days ago

    Exeter, United Kingdom Devon County Council Full time

    **Part Time 25 hours per week** We are recruiting for the part time (25 hours per week) position of a **Finance Administrator** to work in our Accounts Payable Team, which sits within the Finance and Public Value Service. Experience of working with Finance processes, sometimes to a tight timescale, are key skills required for this role. Along with a...