Collections Administrator

3 weeks ago


Exeter, United Kingdom Pennon Water Services Full time

**Pennon Water Services** is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.

As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.

**Would you like to work within a high-performing team where your skills and experience can make a difference? If you have exceptional attention to detail and the drive to join a company that champions progression, then look no further**

We currently have an exciting opportunity available as a **Collections Administrator **to join our team working in **Exeter or Bournemouth**. You will join us on a **permanent** basis, and in return, you will receive a competitive salary of **£23,683 per annum plus excellent benefits. **Part time and full time working will be considered for this role.

**About the role**:
Our **Collections Administrator **work in the Collections team which are based in Exeter and Bournemouth. You will provide excellent customer service assisting customers agree appropriate payment solutions, negotiating payment plans and resettlement amounts.

The role will also require you to work collaboratively across the business to resolve disputes and reach successful outcomes for both our customers and the business.

**What you’ll be doing**:

- Negotiating the payment of overdue bills or outstanding payments via inbound and outbound telephone calls and in writing
- Effectively communicating with customers to establish the reasons for arrears and identify suitable and realistic solutions based on individual customer circumstances and following the company policy
- Customer account reconciliations, which will include analysing and providing customers with in-depth details of outstanding bills and allocations
- Managing own case load to ensure contact is made promptly in line with agreed timescales
- Escalating collection issues to prioritise problem/complaint to help enable prompt payments

**What we are looking for**:

- A minimum of five GCSE’s grade A-C or equivalent
- Previous experience of working in credit and debt management
- Evidence of excellent communication skills, both written and verbal along with listening and questioning skills
- Demonstrate excellent levels of customer service and interpersonal skills, with the ability to manage difficult customer situations

**What’s in it for you**:
Pennon Water Services is part of the Pennon Group and at Pennon, who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition.

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

**In return, we will offer an excellent range of benefits including**:

- Holiday allowance plus bank holidays increasing with service
- Loyalty scheme starting at 2 years’ service
- Progression scheme
- An annual discretionary bonus based on performance
- Competitive contributory pension
- Access to the Pennon Group Sharesave scheme
- Various health benefits
- And more

**Be yourself, we like it that way.** Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

**Our core values which are essential to our success are**:

- Trusted - We do the right thing for our customers and stakeholders.
- Collaborative - We forge strong relationships working together to make a positive impact.
- Responsible - We keep our promises to our customers, communities, and each other.
- Progressive - We are always looking for new ways to improve and make life better.

**Job Types**: Full-time, Permanent

**Salary**: £23,683.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 13/08/2023
Reference ID: 1083



  • Exeter, United Kingdom Pennon Water Services Full time

    **Pennon Water Services** is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs. As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are...

  • Administrator

    1 month ago


    Exeter, United Kingdom Manucomm Recruitment Full time

    Administrator - Exeter - £9.50p/h My client, a flavouring company based on the outskirts of Exeter is looking for a Administrator to join their company for a 12 month contract although this could lead to a more permanent role. Working as part of a team of three the successful Sample Administrator / Graduate Administrator main role will be to collect...

  • Administrator

    1 month ago


    Exeter, United Kingdom Manucomm Recruitment Full time

    Administrator - Exeter - £9.50p/h My client, a flavouring company based on the outskirts of Exeter is looking for aAdministrator to join their company for a 12 month contract although this could lead to a more permanent role. Working as part of a team of three the successful Sample Administrator / Graduate Administrator main role will be to collect...

  • Administrator

    1 month ago


    Exeter, United Kingdom Jones Building Group Full time

    **Administrator (Exeter)**: The role covers a range of specific tasks, typical duties include: - Receiving, collecting incoming/outgoing mail, and assisting with deliveries - Liaising with clients/resident to arrange appointments - Processing of works orders & invoicing upon completion of works - Raising supplier orders, matching of delivery notes &...

  • Administrator

    4 days ago


    Exeter, United Kingdom Pertemps Exeter Full time

    Pertemps Exeter are looking for an administrator for a minimum of 4 weeks potentially longer, for a project based in Exeter City Centre. Hours would be 9am-5pm Monday to Friday £11.45ph Our clients is a an established provider of quality student accommodation and are looking to recruit an Administrator for their busy location in Exeter City Centre. You...

  • Administrator

    3 days ago


    Exeter, United Kingdom Reed Full time

    My client in Exeter is looking for a full time Exams Administrator for a period of four weeks. They are required to start asap on a full-time basis and will be 100% office based.  Due to the nature of this role you will be required to undertake an Enhanced DBS check.  An administrator within an exams department is a person who supports the examinations...


  • Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    We are recruiting a highly motivated Crime & Violence Reduction Administrator to the team to support the Trust in its work to keep our people and the wider public safe. Reporting to the Violence Prevention & Reduction Lead, the Crime & Violence Reduction Administrator will be someone who possesses excellent administrative and analytical skills. This role...

  • Administrator

    4 weeks ago


    Exeter, United Kingdom Morris Leslie Full time

    **Job description** **Role: Administrator - Exeter Depot - 45 hours per week** **About you**: Are you a determined and experienced Administrator? If so, an exciting opportunity has arisen for an Administrator to join our talented and friendly team at our Morris Leslie Plant Hire Depot in Exeter. You will be responsible for ensuring all administration...


  • Exeter, United Kingdom Bleep360 Full time

    **Personal Assistant/Clinical Administrator Job Specification** **Salary** - 22,000 - 25,000 **Hours of work** - 08:30 - 17:00 (work from home Monday) **Place of Work - **Winslade Manor, Clyst St Mary, Exeter **Bleep 360 Care - Who are we?** Bleep 360 Care are a unique, rapidly expanding National Care Provider, operating CQC provision across the UK....


  • Exeter, United Kingdom Kier Group Full time

    We're looking for a Technical Administrators to join our Regional Civils to assist with Environment Agency projects across Devon, Dorset and Somerset. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and even more. **Location**: Lostwithiel, Cornwall **Contract**: Permanent **Salary**: Competitive _+...


  • Exeter, United Kingdom Kier Group Full time

    We're looking for a Technical Administrator to join Regional Civils team and help deliver our Bridgwater Tidal Barrier project in Somerset. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and even more. **Location**: Somerset **Contract**: Permanent **Salary**: Competitive + Benefits **Responsibilities** To...


  • Exeter, United Kingdom Kier Group Full time

    We're looking for a Technical Administrator to join Regional Civils team to help deliver projects for the Environmental Agency within the Exeter and Dorset region. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and even more. **Location**: Exeter/Dorset **Contract**: Permanent **Salary**: Competitive +...


  • Exeter, United Kingdom DEVON COUNTY COUNCIL Full time

    **Fixed Term 18 Months** **Full Time 37 hours per week** **Have you got what it takes to join a forward thinking, dynamic team, with the chance to help shape the apprenticeship and early careers agenda for Devon County Council? Then this role is a great opportunity for you!** Starting in October, the duration of the apprenticeship contract will be 18...


  • Exeter, United Kingdom Devon County Council Full time

    **Full Time 37 hours per week** ⭐️**ATKINSON SECURE CHILDRENS HOME - EXETER⭐️** **Who are we**: Atkinson Secure Childrens Home is a secure environment with excellent in-house facilities and rated ‘Outstanding’ by OFSTED. Our approach is to provide exceptional parenting to the young people within our care, looking beyond their behaviours to go...

  • Hire Desk Controller

    1 month ago


    Exeter, United Kingdom South West Tool Hire Company Ltd Full time

    **Job Title**:Hire Desk Controller **Location**:Exeter **Salary**:depending on experience **Job Type **:Permanent, Full Time **Working Hours**:Monday - Friday 7:00am to 17:00pm **Key Responsibilities**: As a hire controller you will be the primary contact for our customers. You will deal with the hire process from beginning to end, from customer...

  • Hotel Receptionist

    1 month ago


    Exeter, United Kingdom The Devon Hotel Full time

    **Receptionist** **Location: Exeter EX2 8XU** **Salary**: £22,240.00 **Hotel: The Devon Hotel** **Deadline to apply: 17/2/24** **Hours per week: 37.5** As a Hotel Receptionist you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. Work for...

  • Complaints Officer

    4 weeks ago


    Exeter, United Kingdom Building Recruitment Company Full time

    Fully remote work from home opportunity. All kit will be couriered to you so no need to travel to collect anything 2-3 month contract, £15 plus holiday PAYE, £19 Umbrella, 37.5 hours per week You will be investigating customer complaints, working out resolution plans and to respond formally to customers and stakeholders in complaint responses. They...


  • Exeter, United Kingdom DEVON COUNTY COUNCIL Full time

    **Full Time 37 hours per week** We are seeking to recruit a Systems and **Assistant Management Information Officer** to join the Education Business Intelligence, Systems and Contracts Team within Devon County Council. The postholder will work to support the statutory requirements relating to monitoring, moderation and data collection of the Early years...


  • Exeter, Devon, United Kingdom Devon County Council Full time

    Fixed Term 12-18 months Full Time 37 hours per week Build a career in pensions. Come and join our front-line service team and help us calculate, support and pay our scheme members their pensions. Our Technical & Training team will help you learn all you need to know about the Local Government Pension Scheme in order to undertake these roles efficiently. A...


  • Exeter, Devon, United Kingdom Devon County Council Full time

    Fixed Term 12-18 months Full Time 37 hours per week Build a career in pensions. Come and join our front-line service team and help us calculate, support and pay our scheme members their pensions. Our Technical & Training team will help you learn all you need to know about the Local Government Pension Scheme in order to undertake these roles efficiently. A...