Complaints Officer

2 weeks ago


Exeter, United Kingdom Building Recruitment Company Full time

Fully remote work from home opportunity.

All kit will be couriered to you so no need to travel to collect anything

2-3 month contract, £15 plus holiday PAYE, £19 Umbrella, 37.5 hours per week

You will be investigating customer complaints, working out resolution plans and to respond formally to customers and stakeholders in complaint responses.

They will monitor the commitments and provide administrative support to the complaints process. You will ne the first point of customer contact.

You will ensure that all complaints are handled correctly and are in line with the Complaints policy and procedures. You will seek ways to improve customer experience and identify ways to use learning from complaints to drive service improvement.



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