Customer Service Administrator

5 months ago


Watford, United Kingdom Spy Alarms Ltd Full time

**Customer Service Administrator**

Rickmansworth, Watford

£23,052- £26,000 per annum + commission earnings

**Job Purpose**

We seek an experienced Customer Service Administrator to join our expanding, established, and successful Service team.

As a key member of the team, you’ll provide first-class customer service dealing with engineers, customers, contracts, orders, and new business enquiries.

**About you**

**Responsibilities**:

- Point of contact for customers with queries, complaints, feedback, and requests
- Diary management of the engineers and allocating of their jobs
- Providing costings and quotes to customers
- Quoting and ordering parts for jobs
- Invoicing
- Updating systems at all times regarding queries and outcomes
- Manage own workload

**We are offering**:

- Competitive salary dependent on experience
- 23 days holiday plus bank holidays, plus 1 day attendance bonus
- Pension scheme
- Onsite / close free car parking
- BUPA Health & Safety and an employee assistance program
- Sick pay scheme
- Staff referral scheme
- Company incentives
- Training and development opportunities
- Hybrid working 1 day per week (after probation)
- Friendly, supportive team environment
- Dress down and Pizza Friday

Working hours between 8:30 am - 5.00 pm Monday - Friday.

**Job Types**: Full-time, Permanent

Pay: £23,052.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Watford, WD18 9DA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

**Location**:

- Watford, WD18 9DA (preferred)

Work Location: In person

Reference ID: Customer Service Advisor



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