Customer Service Administrator
3 weeks ago
Salary - £23,000 - £24,000 depending on experience
Some of the duties will include:
- Support the customer order process
- Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process
- Process all deliveries for all orders placed online
- Provide support to all customers
- Handling customer queries and problems as they arise
- Arranging corrective action in conjunction with other departments
- Liaise with warehouse regarding product issues / warranties etc
- Arranging collections from customers of unwanted goods from Online orders
- Process any customer refunds from Online orders
- Provide support via the Online Chat system
- Contact customers if there is an issue with their delivery
- Previous experience within customer service
- Relationship building skills
- Previous administration experience
- Strong team player
- Good communication skills on all levels
- Happy to be based within the office
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£24,000.00 per year
**Benefits**:
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
Reference ID: 2469
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