IT Support

2 weeks ago


London, United Kingdom Just IT Full time

Are you looking for an exciting new role?
About the company
A prestigious private markets firm with 40 years of experience is looking for a Technical Support Specialist to join their London based team on a permanent, full-time basis. This role provides an excellent opportunity to work in a fast paced and vibrant ITenvironment, they are looking for someone who has a passion for IT and helping others.
Position overview
Your technical responsibilities will include but not be limited to:

- Working with software and hardware vendors' technical support staff to resolve complex problems, when required
- Managing the IT onboarding and off-boarding activities of all employees.
- Thoroughly documenting issues and resolutions in the ticket management system and assists in developing and documenting improvements to current processes.
- Evaluating new software packages and hardware
Essential Skills and personal qualities
- Experience with remote access support, video conference setup and general basic troubleshooting
- Must be able to lift and move various computer hardware
- Experience with Office365, SCCM, Microsoft Intune and Windows 10


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