Civil Enforcement Officers

3 weeks ago

Keynsham, United Kingdom Bath & North East Somerset Council Full time

**Hours: 37 per week + 3 hrs contractual overtime**

**Contract Type: Permanent**

**Service Area: Place Management**

**Department: Parking Services**

This is an exciting opportunity for someone who enjoys working outdoors and has the commitment, passion, and drive to help an enthusiastic team deliver a high-quality service.

Our Civil Enforcement Officers (CEOs) are, first and foremost, a uniformed point of contact for visitors and residents. They act as “ambassadors” for the council and frequently help with directions to local landmarks, answering a wide range of questions about the local area, as well as providing advice to the public on parking queries.

You will provide outstanding customer care, within a high profile and vital council service that supports the day to day activities of all residents, businesses, and the thousands of daily visitors to our region and you will play a significant role in reducing traffic congestion and improving air quality through the enforcement of parking restrictions.

Some of what you’ll be doing:

- Undertaking patrols and inspections to enforce all "On" and "Off Street" parking offences
- Maintaining appropriate records (currently by Handheld Device) and completing reports and responding and acting accordingly to Service Radio Messages as directed
- Reporting and actioning offences in respect of Taxi / Hire Car Licences and defects in Signs and Lines and other street furniture
- Advising members of the public as required especially on minor parking enquiries and parking matters according to customer care and other policies and procedures.
- Inspecting Pay and Display machines and verifying their functionality in accordance with Council Financial Regulations and policies and procedures and report any minor faults.
- Issue PCNs to vehicles that are parked in contravention of the parking regulations
- You are friendly, polite, and willing to offer support, advice and assistance to colleagues and customers
- You should be physically fit and be able to walk as much as 10 miles per day whilst carrying approximately 8lb/4kg of equipment and be prepared to work in all weathers
- You’ll be able to accurately record and reproduce information in report form and using a Desktop computer, hand-held computer, or equivalent IT equipment
- You can deal politely and tactfully with a wide range of people including members of the public who may be confrontational.
- You can demonstrable ability to read and follow procedures and guidelines, establish facts, and take action within procedures.
- You are comfortable using equipment such as: Hand-held computers, two-way radios, mobile phones, body worn video cameras, digital cameras and mobile ANPR cameras to record vehicles that are breaking parking regulations

Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport, with a train station 5 minutes’ walk away.

**Why B&NES Council?**

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:

- A competitive salary package
- A range of flexible working and hybrid working options, including flexi-time, four regional offices and home-working, dependent on service requirements
- A generous holiday allowance and special leave provisions
- The Local Government Pension Scheme
- A comprehensive Employee Assistance Programme - whatever life throws at you; we are committed to supporting you and your well-being at work and home
- Professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development
- Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions with B&NES

**Interested to find out more?**

**To apply**

Bath & North East Somerset Council has one overriding purpose - to improve people’s lives. We have four core values which shape every aspect of our working life and how we look to the future. These values are to be **Bold, Empowered, Supportive **and** Transparent**.

**As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.**

**Interview Date**: TBA

**Safeguarding Statement**:
This is a Public Services Network (PSN) role and requires all successful applicants to undergo a Basic Disclosure check and a 3 year’s verification of employment history. Please note that any start date will be dependent on the receipt of a satisfactory Disclosure and verification of employment his

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