Scale 3/4 - IT Service Desk Agent

3 weeks ago


Winsford, United Kingdom Cheshire Constabulary Full time

**Role type**

Police Staff

**Contract duration**

Permanent

**Contract type**

Full Time

**Department**

Information and Technology

**Location**

Force Headquarters, Winsford

**Grade/scale**

SC 3/4

**Salary**

£21,432 - £25,353

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

**Hours per week**

37

**Closing Date**

10/07/2023, 23:55

**Job description**

In the role of service desk agent, you will take on multiple responsibilities, working with the team to deliver the best customer service experience as possible to our users.

The role primarily consists of answering telephone calls and providing initial diagnostics, fixing simple issues, and escalating further problems to relevant teams in the department.

Within the team the primary aspect is around customer service, a full training plan will be supplied on a one-to-one basis to ensure you can deliver the customer service that we strive for.

Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves.
Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include:

- People of ethnic minority
- Individuals who identify as having a visible or invisible disability
- Gender in relation to female representation for PC entry routes
- Gender in relation to male representation for Staff entry routes
- Lesbian, Gay, Bisexual, Transgender + (LGBT+)



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