Senior Operations Representative

8 months ago


London, United Kingdom Deliveroo Full time

**Senior Operations Representative (Rider Onboarding/Compliance)**

At Deliveroo, it is our mission to build the definitive food company. In order to do that, we're building a company where everyone can belong, grow and do the best work of their lives.

We're looking for a talented person to join our Central Rider Operations team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and run sweeps on current riders to maintain compliance. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.

You will report to the Rider Compliance Team Lead and be responsible for looking after the processes the team uses to progress applicants through and run audits to ensure that it is running smoothly, is as efficiently as possible and makes any updates necessary.

**What you'll do**:

- Updating comms within each applicant/rider flow (HTML)
- Looking after the rider onboarding & compliance flow to ensure no friction in the process with our partner stages
- Look after supply and compliance pacing and ensure we are on target
- Look after our Vendor and ensure they are assigned to tasks daily, and perform weekly QA to ensure quality and efficiency
- Create training documents and perform training sessions for the team, new starters and vendor
- Update training materials regularly
- Working to targets, maintaining a high and consistent level of productivity and quality
- Being proactive in escalating issues with proposed solutions and sharing feedback with your manager
- Willing to help out on a range of admin tasks
- Helping all our markets with their supply pipelines and flows
- Respond to escalated queries, and support junior members of the team through more complex incidents
- Identify areas for improvement and work on those solutions with the Team Lead to increase team performance and quality

**Requirements**:

- You are proficient in written and spoken English and either French, Dutch, Italian or Portuguese
- You are an excellent and confident communicator
- You are highly organised
- You are detail-oriented
- You are a strong team player
- You are happy working in a fast-paced environment and can easily adapt to change
- You are self-motivated and eager to learn You are curious and can challenge processes that aren't working
- you get to the bottom of things
- You are familiar with G-Sheets or Excel (can maintain complex spreadsheets).

**DESIRABLE**
- Experience using Fountain and Salesforce
- HTML knowledge

**Why Deliveroo?**

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible.

We are a technology-driven company at the forefront of the fastest-growing industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.

**Workplace & Diversity**

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.


  • Senior PR Executive

    5 months ago


    London, United Kingdom Motability Operations Full time

    **About The Role**: Motability Operations are currently recruiting for a Senior PR Executive to join our team in London on a full-time, permanent basis. As a Senior PR Executive, you will support the delivery of all our corporate communications and PR activity, helping us promote the success of Motability Operations externally to different audiences and...


  • London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Business Development Representative - Music LicensingHARMONIC OPERATIONSA fast-growing music licensing business is seeking an ambitious Business Development Representative to join their expanding team. This newly created role presents a unique opportunity for candidates to grow alongside the company, working under the leadership of a fantastic Head of Music...


  • London, Greater London, United Kingdom Motability Operations Limited Full time

    OverviewMotability Operations Limited is the largest car fleet operator in the UK, with a network of 5,000 car dealers and all major manufacturers.About UsWe pride ourselves on delivering outstanding customer service and achieving an independently verified customer satisfaction rating of 9. We represent ambition and look for our people to live and breathe it...


  • London, Greater London, United Kingdom Connexity, a Taboola company Full time

    Senior Merchant Representative WantedWe are seeking a highly skilled Senior Merchant Representative to join our team. As a key member of our sales team, you will be responsible for managing a portfolio of merchant accounts, building strong relationships with our clients, and driving revenue growth.About the RoleThis is a senior-level position that requires...


  • London, Greater London, United Kingdom Motability Operations Full time

    We are seeking a highly skilled Media and Communications Coordinator to join our team at Motability Operations. As a leading provider of mobility solutions, we require a talented professional to support the delivery of our corporate communications and PR strategy.The successful candidate will be responsible for coordinating all media and communications...


  • London, Greater London, United Kingdom Motability Operations Full time

    We are looking for a talented Public Relations Executive Lead to join our Media and Communications team at Motability Operations. As a leader in the provision of mobility solutions, we require a skilled professional to support the delivery of our corporate communications and PR strategy.The successful candidate will be responsible for developing and...


  • London, Greater London, United Kingdom Hays Senior Finance Full time

    Company OverviewThe company has a diverse product portfolio, spanning various household essentials. With operations in over 120 countries and a global workforce of more than 50,000 employees, they aim to deliver high-quality products that transform homes.Job DescriptionAs the Senior Ethics and Compliance Director for EMENA, you will play a pivotal role in...


  • London, Greater London, United Kingdom SENIOR SPIRIT OF ROSELLE PARK Full time

    We are looking for an exceptional Regulatory Program Manager Senior to lead our global regulatory efforts. This exciting opportunity will see you develop and implement the global regulatory strategy for programs, working closely with cross-functional teams to drive success.Your expertise in pharmaceutical development, clinical trials, and regulatory...


  • London, United Kingdom Harmonic Operations™ | Certified B Corp Full time €28,000 - €32,000

    Operations Analyst | Disruptive Legal tech startup | London We’re offering an exceptional opportunity to join a rapidly scaling, values-driven legal tech start-up as the Operations Analyst with a brilliant opportunity to progress in your career very quickly. Our client is an innovative, high-growth legal tech start-up that is highly regarded as one of...


  • London, Greater London, United Kingdom Dawood's Meat Co. Full time

    Job OverviewDawood's Meat Co. is seeking a seasoned professional to serve as Senior Operations Director, responsible for leading the organization's strategic growth and operational excellence.About the RoleThis role is ideal for an experienced leader who can oversee the establishment of major departments and senior staff positions, co-ordinate the work of...


  • London, United Kingdom Motability Operations Full time

    **About The Role**: We’re Motability Operations, the business that delivers the Motability Scheme to over 700,000 customers; ensuring everyone has access to the mobility options we all deserve. That’s what we do, we level the playing field, and we ensure everyone; regardless of who they are, has access to the same opportunities... and it doesn’t just...


  • London, Greater London, United Kingdom Hays Senior Finance Full time

    About the RoleWe are seeking a highly experienced Senior Financial Controller to join our team in South London. This is an exciting opportunity to lead our external accounting function and supervise entities across Africa and South America.Job DescriptionThis role will be responsible for:Managing financial accounting for the Group, including management...

  • Head of Operations

    6 months ago


    London, United Kingdom First Tram Operations Full time

    **Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...

  • Head of Operations

    5 months ago


    London, United Kingdom First Tram Operations Full time

    **Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...


  • London, Greater London, United Kingdom Zen Educate Full time

    Senior Business Development RepresentativeWe are seeking a Senior Business Development Representative to join our team at Zen Educate. As a Senior Sales Development Representative, you will be responsible for building and maintaining relationships with school leaders and senior administrators to introduce Zen Educate and arrange follow-up meetings.Key...


  • London, Greater London, United Kingdom Nike (New) Full time

    Wil je je carrière bij Nike (New) voortzetten als Senior Partner Representative? Dan zijn we op zoek naar jou!Over de functieWe zijn op zoek naar een Senior Partner Representative die onze klanten in EMEA & UK kan ondersteunen bij het bereiken van hun commerciële doelen. Als Senior Partner Representative ben je verantwoordelijk voor het ontwikkelen van...


  • London, United Kingdom Deliveroo Full time

    **Operations Representative** **Must be London based**. Hybrid role. £24,000 salary + 5% bonus **The role** We're looking for an experienced person to join our Central Rider Operations team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and run sweeps on...


  • London, United Kingdom Deliveroo Full time

    **Operations Representative** Home based / London office We're looking for a talented person to join the Rider Services department, a bustling and vibrant team who help riders get out on the road and support them once they're there. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.You will...


  • London, Greater London, United Kingdom Hays Senior Finance Full time

    Job Summary We are seeking a highly skilled Senior Financial Analyst to join our team at Hays Senior Finance. As a Senior Financial Analyst, you will be responsible for owning the P&L for defined business units, managing relationships with senior operational budget holders, and delivering financial analysis and planning. Key Responsibilities • Full...


  • London, Greater London, United Kingdom Armstrong Knight Full time

    About Armstrong KnightArmstrong Knight is a dynamic and innovative company that offers exciting opportunities for experienced professionals.Job Title: Senior Stock Trader RepresentativeWe are currently seeking a highly skilled and motivated Senior Stock Trader Representative to join our team. This role involves providing exceptional customer service,...