Sales Administrator

7 months ago


Bridgend, United Kingdom Jennifer Griffiths Recruitment and Training Ltd Full time

Our client, a busy manufacturing company on the outskirts of Bridgend, is looking for an Sales Administrator
- Internal Sales to join their team.

**Main purpose of the role**:
Working as part of the Internal Sales Team you will work closely with both Internal and External Sales

Teams to ensure customer requirements are being fulfilled as required and to the agreed standards.

accuracy of orders, maintaining sales records. The Sales Administration role is a key member of the

Internal Sales Team and performs a critical function within the business, as it is a pivotal point between

other key departments and customers alike.

Dealing with enquiries or complaints, both internal and external in a timely fashion ensuring fast

turnaround times and delivering solutions to any barriers faced, ensuring customer satisfaction is a

priority at all times.

**Specific Role Responsibilities**

As an Internal Sales Administrator you will be assisting and supporting an established Sales Team,

working Monday to Friday, to:

- Ensure correct paperwork is completed accurately and timely for all orders
- Answer all enquiries/complaints in line and provide the customer with the appropriate levels of support
- Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction
- Develop close customer working relationships with new clients and existing customers

ensuring that new and repeat orders are obtained
- Issuing sales transaction invoices
- Maintaining and updating sales and customer records
- Creation of new accounts
- Supporting the sales department with other administrative tasks, as requested
- Liaising with the transport team to arrange deliveries, as well as providing customers updates on delivery dates
- Other duties including generating reports, postal duties, arranging samples and other

requirements as and when they arise
- Ensure housekeeping within work area is maintained at the highest level ensuring adherence to BRC accreditation and standards at all times
- Ensure and maintain a safe working environment by adherence to HSE requirements
- Complete Hazard Tags where required
- Support continuous improvement activities and initiatives
- To carry out or assist with any duties as deemed necessary in connection with the business

**Knowledge/Skills/Experience**

Good standard of education, with demonstrable skills in customer service, relationship building and problem solving

Understanding of sales performance metrics

Attention to detail in key areas across all aspects of this role

Ability to meet deadlines and work under time pressures

Good communication skills - written, verbal and visual

Good IT proficiency (Outlook, Word, Excel)

Previous experience of working in a fast paced Internal Sales environment desirable

Own transport essential due to location of company

Full time, permanent with 25 days holiday plus 8 Bank Holidays

£24,000 - £24,500

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£24,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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