Volkswagen Service Advisor

5 months ago

Cardiff, United Kingdom Sinclair Group Full time

**Service Advisor Volkswagen Cardiff**

**Full time - Shift Rota to cover between the hours of 8:00am to 6:00pm Monday to Friday and rotational Saturday mornings.**

**Position pays**: £25,000 basic plus bonus OTE £34,500**

**Location: Volkswagen Cardiff**

**The Opportunity**:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We are looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a Monday or last thing on a Friday afternoon.
This is a customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day to day duties:

- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop and bodyshop to progress work through the system.
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company protected.
- Letting customers know of any faults or repairs found on the vehicle and providing them with clear and accurate solutions.
- Treating any dissatisfied customer with empathy and understanding, reassuring them that we can solve any issues should they arise.
- Maintaining customer records such as vehicle details and service histories accurately and efficiently.
- Maintaining knowledge of aftersales products and services, upselling where appropriate.
- Making sure the customer database is updated and accurate at all times.

**More about you**:
Essential Skills:

- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- The ability to multi task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop.
- Ability to prioritise your workload
- Ability and willingness to work with defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.

We may consider someone from an independent garage who can show the knowledge, confidence and driven manner. Keen to speak to you whether you are from a large set up or small dealer, volume or prestige we will be interested in hearing from you.

Having experience of Kerridge is desirable.

**What’s in it for you?**
- 30 days annual leave per year (including bank holidays) that will increase with length of service
- Birthday day off
- Contributory Pension Scheme
- Enhanced Maternity/Paternity and Adoption payment
- Manufacturing specific training along with inhouse training
- Staff discounted parts and servicing plus a free MOT every year
- Recognition of length of service at 5,10,20,30 & 40 years anniversary
- Life Assurance (death in service benefit) *
- Staff Car Scheme*
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
- Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group

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