Complaints Officer
6 months ago
**About Lendable**:
Lendable is on a mission to make consumer finance amazing**: faster, cheaper and friendlier.**
We’re building one of the** world’s leading fintech** companies and are off to a strong start:
- One of the** UK’s newest unicorns** with a team of just over 250 people
- Among the **top 10 fastest-growing** tech companies in the UK
- **Profitable** since 2017
- Backed by top investors including** Balderton Capital** and **Goldman Sachs**:
- **Loved** by customers with the best reviews in the market (4.8/5 across 10,000s of reviews)
So far, we’ve rebuilt the **Big Three** consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets **(UK and US)** where trillions worth of these are held by big banks with dated systems and painful processes.
**Join us if you want to**:
- Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
- Work in **small teams of exceptional people**, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
- Build the best technology **in-house**, using new data sources, machine learning and AI to make machines do the heavy lifting
**About the role**:
As we grow, we’re looking to expand our complaints-handling team. We’re looking for an amazing complaints officer to help us **investigate and resolve our most complex customer interactions** to benefit our customers and Lendable.
**Your team’s objectives**:
Lendable aims to resolve **all complaints in a timely manner**, and in a way that is thorough and** fair to our customers**. Lendable operates in a **highly regulated industry** and must **comply with applicable rules **and** guidelines.**
We work hard to ensure our products meet our customers’ expectations, but we also know that **nothing is perfect and we value all feedback** as it gives us an opportunity to **improve** and **develop** our products and services. Our ability to handle complaints effectively for our customers, and therefore to the benefit of us as a business, has never been more important than now; as we** expand our existing products in the UK and US financial markets.**
**How you’ll impact those objectives**:
You will be responsible for **communicating with the complainant** and will enjoy finding solutions that meet our customers’ expectations, within the parameters of what we can do as a business, and will **exercise professionalism in writing up formal responses**. You will also help to translate customer complaints into product and process improvements throughout the rest of the operations team, and throughout Lendable as a business.
- ** Complaints experience in a financially regulated business is required**
**The interview process**:
We’re not a corporate so we try our best to get things moving as quickly as possible. For this role, we’d expect:
- A quick phone call with one of the team
- Onsite Interview
- Discuss the exercise you completed
- Meet the team you’ll work with daily
- Meet the exec team
**Life at Lendable (also check out our **Glassdoor page**)**
***:
- The opportunity to scale up one of the **world’s most successful **fintech companies.
- **Best-in-class** compensation including equity.
- You can work from home **every Monday and Friday **if you wish - on the other days, we all come together IRL to be together, build and exchange ideas.
- **Our in-house chef **prepares fresh, healthy lunches in the office every Tuesday-Thursday.
- We care for our Lendies’ well-being both physically and mentally, so we offer the highest coverage when it comes to **private health insurance.**:
- We organise an** annual trip** with the whole company, to celebrate our milestones and reflect on our achievements.
- We're an **equal-opportunity** employer** and are looking to make Lendable the most inclusive and open workspace in London.
-
Complaints Officer
8 months ago
London, United Kingdom Venn Group Full time**New Opportunity - Complaints Officer** Venn Group is working with an NHS organisation to recruit for a Complaints Officer. The successful post holder will be responsible for ensuring the delivery of a quality complaints and concerns service for the Trust. **Duties**: - Call handling complaints as the first point of contact for the department - Ensure...
-
Complaints Officer
5 months ago
London, United Kingdom Step Ahead Full time**Job Title**: Complaints Officer **Start Date**: ASAP **Location**:Hybrid in Maidstone, Kent **Pay**:£14 - £16 Per hour DOE **End Date**: Rolling 3-month placement **Working Pattern**: 7.5 hours, 5 days a week (Flexible/WFH available with discussion) Are you ready to make a meaningful impact on healthcare? Join our Client's dynamic team as a...
-
Complaints Officer
6 months ago
London, United Kingdom Ritz Farringdon Full timeOur aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and correspondence received...
-
Complaints Officer
6 months ago
London, United Kingdom IPS Group Full time**Salary**: £45,000 - £55,000 + Bonus + Benefits**Location**: London**Job reference**: 151568_1689852063 Are you an experienced Complaints Handler seeking to be part of a growing Compliance team within the London Insurance Market? I am working with a Global Insurance Specialist who are seeking a Complaints Officer to join their developing Compliance...
-
Complaints Officer
6 months ago
London, United Kingdom Tempting Recruitment Full timeTempting Recruitment are working alongside our client, a Housing Association, who are looking to recruit an experienced Complaints Officer to join their team based in the London area. **JOB DETAILS** - PAY RATE: £24.73 per hour Umbrella - WORK TYPE: Temporary - WORK PATTERN: Full Time - LOCATION: London **JOB SUMMARY** A key role within the Policy and...
-
Complaints Officer
7 months ago
London, United Kingdom Akton Recruitment Full time**Complaints Officer** **Westminster - Hybrid** **Key Responsibilities** Working within the housing customer services directorate overseeing complaints and member enquires this role will support the Complaints Team Manager to develop a strong customer relations centre and take a leading role for creating stronger communication delivery with our residents,...
-
Complaints Officer
5 months ago
London, United Kingdom Akton Recruitment Full time**Complaints Officer** **Hackney** **Temporary Contract** This post is responsible for a caseload of investigations of complaints at stage 2 of the Council's Complaints Process made against the Housing Service which includes communication with complaints, information gathering from services, challenging performance, use of investigation skills and report...
-
Complaints Officer
3 months ago
London, United Kingdom Office for Environmental Protection Full timeJob summaryWe are looking for a Complaints Officer to join the Regulatory team and manage a portfolio of complaints and enquiries, supporting the OEP�s regulatory function to assess and investigate allegations of non-compliance with environmental law.�The Office for Environmental Protection (the OEP) mission is to protect and recover the environment....
-
Complaints Officer
5 months ago
London, United Kingdom GCS Recruitment Specialists Ltd Full timeAre you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in **Barnet **who are looking to appoint a **Complaints Officer **for the 3 months ongoing, at the rate of £25.17 per hour umbrella Job responsibilities Key accountabilities/duties/responsibilities: Advise, promote and...
-
Complaints Officer
5 hours ago
London, United Kingdom CV-Library Full timeMarks Consulting Partners are currently looking for a Complaints Officer to work with one of our Housing Association clients in London. What the job will be doing * Investigate and resolve complaints, focusing on enhancing the delivery of our services and the relationship with our residents * Take responsibility to manage your own complaint caseload...
-
Complaints Officer
6 months ago
London, United Kingdom Edenvale Recruitment Full time**Role: Property Services Complaints Officer** **Location: Camden - Hybrid** **Hours: 35 per week Mon-Fri** **Salary: Up to £32k pa** **Duties and responsibilities include but are not limited to**: - Proactively manage your own caseload of complaints. - Adhere to internal stage 1 complaints processes. - Liaise with all relevant colleagues across the...
-
Complaints Officer
6 months ago
London, United Kingdom Fox Morris Group Full time**Complaints Officer - Benefits & Housing Needs - Hackney Council** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - Must have handled stage 1 complaints and Members Enquiries from elected politicians within the field of homelessness for Local Government. **Job Role**: -...
-
Complaints Resolution Officer
7 months ago
London, United Kingdom Akton Recruitment Full time**Complaints Resolution Officer** **Newham** **Job Role** To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner...
-
Complaints Administrative Officer
5 months ago
London, United Kingdom Fox Morris Group Full timeHYBRID WORKING Fox Morris are working with City of Westminster Council in relations to finding a Complaints Administrative Officer to start work ASAP! **Responsibilities** - As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per...
-
Senior Complaints Officer
5 months ago
London, United Kingdom Akton Recruitment Full time**Senior Complaints Officer** **Westminster -Hyrbrid **I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding...
-
Senior Complaints Officer
5 months ago
London, United Kingdom Akton Recruitment Full time**Senior Complaints Officer** **Westminster **I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to...
-
Senior Complaints Officer
5 months ago
London, United Kingdom Foxtons Full time**About The Role**: Due to an internal move, Foxtons is looking for a skilled complaints officer to join our Compliance team! This is a hands-on role requiring an organised, focused and assertive individual with excellent analytical and written communication skills. **KEY RESPONSIBILITIES AND SKILLSETS**: - Assigning incoming complaints to the relevant...
-
Complaints Case Officer
4 weeks ago
London, Greater London, United Kingdom Adecco Full timeJob Title: Complaints Case OfficerJob Summary: We are seeking a skilled Complaints Case Officer to join our team at Adecco. The successful candidate will be responsible for reviewing and responding to housing complaints, ensuring residents receive a fair and thorough review of their complaints at the point of escalating to Stage 2 of the complaints...
-
Complaints Review Officer
1 month ago
London, United Kingdom CV-Library Full timeJob Title: Complaints Review Officer Location: Whitechapel, London. The office is opposite Whitechapel Underground station Working Pattern: Monday to Friday, role is hybrid and requires being in the office 2 days a week, 3 days at home Pay Rate: £23.48 per hour PAYE or £30.81 per hour Umbrella We are currently recruiting for a Complaints...
-
Administrative Officer
5 months ago
London, United Kingdom Deekay Technical Full timeMust have housing experience As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per week. Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from...