Customer Service

3 months ago


Elgin, United Kingdom Autosave Components Full time

Overview:
We are seeking somebody to join our customer service team. You will be the first point of contact for our customers, providing exceptional service and resolving inquiries.

**Duties**:

- Answer incoming customer inquiries via phone and in the store.
- Assist customers with product information, orders, and issue resolution
- Upsell products or services to increase revenue
- Handle and resolve customer complaints in a professional manner
- Collaborate with other departments to ensure customer satisfaction

**Skills**:

- Proficiency in English is required.
- Strong communication skills to effectively interact with customers
- Ability to analyze customer needs and recommend suitable solutions
- Excellent phone etiquette and active listening skills

**Benefits**:

- Competitive salary
- Paid time off
- Opportunities for career growth and development

**Requirements**:

- Previous experience in customer service or a related field preferred
- High school diploma or equivalent required
- Knowledge of cars, spare/replacement parts and accessories preferred.

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Overtime
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Automotive and/or customer service: 2 years (preferred)

Work Location: In person

Reference ID: Autosave Elgin



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