Customer Service
3 months ago
Overview:
We are seeking somebody to join our customer service team. You will be the first point of contact for our customers, providing exceptional service and resolving inquiries.
**Duties**:
- Answer incoming customer inquiries via phone and in the store.
- Assist customers with product information, orders, and issue resolution
- Upsell products or services to increase revenue
- Handle and resolve customer complaints in a professional manner
- Collaborate with other departments to ensure customer satisfaction
**Skills**:
- Proficiency in English is required.
- Strong communication skills to effectively interact with customers
- Ability to analyze customer needs and recommend suitable solutions
- Excellent phone etiquette and active listening skills
**Benefits**:
- Competitive salary
- Paid time off
- Opportunities for career growth and development
**Requirements**:
- Previous experience in customer service or a related field preferred
- High school diploma or equivalent required
- Knowledge of cars, spare/replacement parts and accessories preferred.
Pay: £28,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Overtime
- Weekend availability
Supplemental pay types:
- Yearly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Automotive and/or customer service: 2 years (preferred)
Work Location: In person
Reference ID: Autosave Elgin
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