Customer Service Advisor
6 months ago
We are seeking a permanent, full time Customer Support Advisor to join their Customer Services Team where you will play a key role in the success of managing and expanding local business by ensuring our customers receive first-class service. As a Customer Support Advisor you’ll be the backbone of the team in our Elgin branch, delivering the best possible customer service to new and existing customers.
This is a truly varied role where you’ll have the opportunity to focus on your own continuous improvement and get involved in reporting, administrative tasks and even marketing. You will be responding to customer enquiries over the telephone and/or face to face in the branch as well as reviewing and advising customer on their general insurance policies and managing transactions such as policy cancellations refunds. Additional duties include: Setting up new and servicing existing polices Administering all customer instructions to completion and compliance standards Acquiring and maintaining a working knowledge of NFU Mutual General Insurance products This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.
Qualifications - 5 GCSE’s including maths and English at Grade C or above (or equivalent)
**Salary**: £15,501.68-£25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Gym membership
Schedule:
- Monday to Friday
Work Location: In person
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