Service Advisor/ Trainee Service Advisor

7 days ago

Elgin, United Kingdom Hawco Group Full time

**Service Advisor at Volkswagen Elgin**

Working as a Service Advisor within our Volkswagen service department you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Working for Hawco Group you will be part of one of the few remaining family owned car retailers in the Highlands which has over 65 years’ experience delivering excellent service to motorists in the north of Scotland. On offer are exceptional opportunities for development and a competitive remuneration package.

Full time: 40 hpw

**Key Responsibilities**:

- Responding positively to customer telephone enquiries relating to service and repairs
- Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary
- Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood
- Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
- Liaising with service manager to ensure workshop loading suits diary bookings
- Producing invoices for completed work and explains the content to customers
- Ensuring service bookings and appointments are managed efficiently
- Establishing customers drop off and collection requirements or arranging alternative transport where necessary

**What We’re Looking For**:

- Experience in a similar role is desirable
- Franchise experience is desirable
- A proven track record in providing outstanding customer service
- A confident user of computers and a working knowledge and understanding of RTC/ADP software is advantageous
- Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
- Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
- Ability to create a relaxed and stress free environment for customers whilst contributing to a happy, positive working and team environment
- A flexible approach to time-keeping so customer satisfaction can always be ensured
- An honest, respectful and diligent approach to work with a strong sense of integrity
- Systematic and organised; pays attention to the finer details

**Our Offer to You**:

- Generous annual leave
- Competitive salary dependant on experience
- High earning potential through our bonus scheme
- Great learning and career opportunities
- Discount on new and used cars
- Discounted servicing, parts and accessories
- Employee customer referral scheme
- Cycle to Work Scheme
- Employee Wellbeing Scheme

  • Trainee Pharmacy Advisor

    6 days ago

    Elgin, United Kingdom Boots Full time

    Job Reference: 191364BR Elgin, Glassgreen Centre Permanent Part-time **The hourly rate for this role is £10.00 - £10.59 depending on the location** **The importance of your role.** Fantastic customer care is at the heart of everything we do, and as a Trainee Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the...

  • Service Advisor

    7 months ago

    Elgin, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Elgin Renault branch running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re...

  • Service Advisor

    5 days ago

    Elgin, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Elgin Fiat branch running smoothly. **This position is to cover Maternity Leave** **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our...

  • Customer Service Advisor

    7 months ago

    Elgin, United Kingdom NFU Mutual ElginInverness Full time

    We are seeking a permanent, full time Customer Support Advisor to join their Customer Services Team where you will play a key role in the success of managing and expanding local business by ensuring our customers receive first-class service. As a Customer Support Advisor you’ll be the backbone of the team in our Elgin branch, delivering the best possible...

  • Service Advisor

    7 months ago

    Elgin, United Kingdom Arnold Clark Full time

    **Salary**: £25,740 with up to £37,000 OTE plus benefits **Type of work**: Permanent **Location**: Elgin About the role We are currently recruiting for a new Service Advisor to help us keep our Elgin Renault branch running smoothly. Hours Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. About the role Our Service Advisors are...

  • Renault Sales and Service Advisor

    3 weeks ago

    Elgin, Moray, United Kingdom Arnold Clark. Full time £24,000

    Renault Sales and Service AdvisorWe are looking for a skilled Sales and Service Advisor to join our team at Arnold Clark in Elgin. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.About the JobDesign and implement effective sales strategies to meet customer needs.Work closely...

  • Sales Advisor

    4 weeks ago

    Elgin, Moray, United Kingdom Ee Retail Full time

    Job DescriptionWe're looking for a skilled Sales Advisor to join our team at EE Retail. As a Sales Advisor, you'll work closely with customers to understand their needs and preferences, using your expertise to recommend products and services that meet their expectations.Key responsibilities include:Providing exceptional customer service and supportWorking...

  • Parts Advisor

    7 months ago

    Elgin, United Kingdom Arnold Clark Full time

    **Salary**: £27,569 with up to £39,000 OTE plus benefits **Type of work**: Permanent **Location**: Elgin About the role **We offer our Parts Advisors**: £39,000 OTE, made up of a competitive hourly rate, plus salary bonuses 33 days’ annual leave, rising to 40 with long service Flexible hours On-site and off-site training through our Parts...

  • HR Advisor

    3 days ago

    Elgin, United Kingdom Brook Street Full time

    Calling all HR professionals One of our clients, with whom we have a long-standing relationship, is searching for an experienced, capable individual to take on the role of HR Advisor. Reporting to the HR Manager, the HR Advisor will be responsible for all matters relating to attraction,recruitment, and engagement of season and adhoc permanent recruitment....

  • Customer Advisor

    7 months ago

    Elgin, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 28.5 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Elgin** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    7 months ago

    Elgin, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 12 to 15 hours per week** **3 month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Elgin** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...

  • Customer Advisor

    7 months ago

    Elgin, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 12 hours per week** **3 month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Elgin** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Customer Advisor

    7 months ago

    Elgin, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Showroom Department** **Part time - 12 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Elgin** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Customer Advisor

    6 months ago

    Elgin, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Elgin** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Customer Advisor

    7 months ago

    Elgin, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 1 x 15 hours per week and 1 x 16 hours per week contract available** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Elgin** We believe anyone can improve their home to make life better. Every day,...

  • Christmas Customer Advisor

    7 months ago

    Elgin, United Kingdom Boots Full time

    Summary Job Reference: - 213785BR Elgin, Springfield Retail Park Fixed Term We are now recruiting Christmas Customer Advisors for our Springfield Retail Pk Edgar Rd Elgin Morayshire store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether...

  • Christmas Customer Advisor

    7 months ago

    Elgin, United Kingdom Boots Full time

    Summary Job Reference: - 215348BR Elgin, High Street Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our 110-112 High St Elgin Morayshire store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first...

  • Apprentice Parts Advisor

    7 months ago

    Elgin, United Kingdom Dingbro Ltd Full time

    **What is an Apprenticeship?** Apprenticeships are work based training programmes designed around the needs of the business which leads to Nationally Recognised Qualifications. A mixture of on and off the job learning ensures that the apprentice learns the skills that work best for the business. Benefits that Apprentices bring to the business is increased...

  • Sales Advisor

    5 days ago

    Elgin, United Kingdom RECRUITMENTiQ Full time

    RECRUITMENTiQ is working in partnership with a Scottish business with over 120 years of trading experience in supplying Plumbing, Heating and Bathroom supplies. We are passionate about customer service and have a proven track record of providing best-in-classservice to our customers. We have more than 20 trading locations throughout Scotland, with an...

  • Hseq Advisor

    7 months ago

    Elgin, United Kingdom Recruitment Bee (Scotland) Ltd Full time

    **Join a Legacy in Excellence - HSEQ Advisor** **Be Part of a Historic Journey** Do you want to join an esteemed company with a rich heritage, renowned for its expertise and deeply rooted in tradition and quality? Do you feel it’s time to step out of the corporate wheel into a family-owned business? This role will feel like a monumental positive shift,...