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Service Advisor

4 months ago

Elgin, United Kingdom Hawco Group Full time

**Service Advisor at Volkswagen Elgin**

Working as a Service Advisor within our Volkswagen service department you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Working for Hawco Group you will be part of one of the few remaining family owned car retailers in the Highlands which has over 65 years’ experience delivering excellent service to motorists in the north of Scotland. On offer are exceptional opportunities for development and a competitive remuneration package.

Full time: 40 hpw

**Key Responsibilities**:

- Responding positively to customer telephone enquiries relating to service and repairs
- Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary
- Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood
- Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
- Liaising with service manager to ensure workshop loading suits diary bookings
- Producing invoices for completed work and explains the content to customers
- Ensuring service bookings and appointments are managed efficiently
- Establishing customers drop off and collection requirements or arranging alternative transport where necessary

**What We’re Looking For**:

- Experience in a similar role is desirable
- Franchise experience is desirable
- A proven track record in providing outstanding customer service
- A confident user of computers and a working knowledge and understanding of RTC/ADP software is advantageous
- Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
- Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
- Ability to create a relaxed and stress free environment for customers whilst contributing to a happy, positive working and team environment
- A flexible approach to time-keeping so customer satisfaction can always be ensured
- An honest, respectful and diligent approach to work with a strong sense of integrity
- Systematic and organised; pays attention to the finer details

**Our Offer to You**:

- Generous annual leave
- Competitive salary dependant on experience
- High earning potential through our bonus scheme
- Great learning and career opportunities
- Discount on new and used cars
- Discounted servicing, parts and accessories
- Employee customer referral scheme
- Cycle to Work Scheme
- Employee Wellbeing Scheme