Customer Service Associate

3 weeks ago


Elgin, Moray, United Kingdom NEXT Full time

**Job Title:** Customer Service Associate

**Location:** NEXT Stores

**Job Type:** Full-time

**Salary:** £25,000 - £28,000 per annum (dependent on experience)

We are seeking a skilled Customer Service Associate to join our team at NEXT. As a key member of our store staff, you will be responsible for delivering exceptional customer service, processing stock efficiently, and maintaining the overall appearance of the store.

The successful candidate will have excellent communication skills, be able to work well under pressure, and be committed to providing a positive shopping experience for our customers. In return, we offer a competitive salary, opportunities for career development, and a range of benefits.

**Key Responsibilities:

  • Provide outstanding customer service, responding to customer queries and resolving issues in a professional manner
  • Process stock quickly and accurately, including scanning, unpacking, and putting away merchandise
  • Maintain the visual presentation of the store, ensuring that products are displayed attractively and shelves are fully stocked
  • Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction

**Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work flexibly, including evenings and weekends
  • Basic math skills and attention to detail
  • Experience working in retail or customer-facing environment

**What We Offer:

  • Competitive salary and bonus scheme
  • Ongoing training and development opportunities
  • Discounts on NEXT products and services
  • A supportive and collaborative work environment


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