Service Leader

5 months ago

Nottingham, United Kingdom Safe Haven Group - Supported Accommodation Full time

**Job Role**:Service Leader

**Area of Work**: Nottingham/East Midlands

**Hourly rate**:£13

**Overtime**:Additional £1 per hour for hours worked over 174 per month

**Contract - **Permanent

**Hours of Work - **174 hours per month, equivalent to 40 hours per week.

Monday to Thursday, flexibility required between 8am and 11pm.

Fridays, 9am to 5.30pm, with 30 min lunch.

On-call duties as required to meet the needs of the organisation.

**Sleeps (optional)**:£89.10 per night

**Who are we?**

We are a growing private childcare provider committed to offering high-quality care, support and education to children and young adults in a safe and nurturing environment. With a strong emphasis on child development, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices.

**Job Summary**:
The Service Leader role is a leadership position responsible for supporting the Registered Service Manager and Deputy Manager in managing the daily operations of the service and leading a team of support workers. The role involves participating in the recruitment, guidance, support, and supervision of staff working within the service, ensuring the welfare of young people, and maintaining a safe and supportive environment for young individuals facing various challenges. The role also entails ensuring the service works to company policy and procedure and regulation.

**The Role**:
**1. Supervision and Leadership**:

- Provide strong leadership to a team of support staff, including assisting with recruitment, training, coaching, and performance evaluations (supervisions and appraisals).
- Foster a positive and collaborative team atmosphere, promoting teamwork and professional development.
- Ensure staff adherence to policies, procedures, and ethical guidelines.

**2. Young Person Support and Welfare**:

- Oversee the care and well-being of young people, including those facing challenges like struggling with independent living, mental health issues, or substance abuse.
- Conduct intake assessments, develop individualised support plans, and monitor young people progress.
- Monitor, address and evaluate critical incidents and provide crisis intervention as needed.

**3. Operations Management**:

- Ensure homes are well-maintained, clean, and safe for young people and support staff.
- Coordinate daily operations, including staff scheduling, resources allocation, and inventory management.
- Collaborate with other departments and external agencies to maintain facility operations.

**4. Case Management and Documentation**:

- Supervise and assist support staff in maintaining accurate and up-to-date resident records, including progress notes and reports.
- Monitor case management activities and ensure that support plans are effectively implemented.
- Prepare and submit required reports to management and funding agencies.

**5. Advocacy**:

- Advocate on behalf of young people to access necessary services, benefits, and resources.
- Assist residents with legal matters when needed and maintain knowledge of legal procedures.

**6. Staff Development**:

- Identify training needs and provide or facilitate training and professional development opportunities for staff.
- Conduct regular supervisions, performance evaluations and provide constructive feedback.

**7. Community Engagement**:

- Build and maintain positive relationships with community organisations, government agencies, and other stakeholders.
- Represent the organisation at meetings, participate in networking events, and collaborate on community initiatives.
- with community organisations.

**Who we are looking for**:
As a Service Leader, you play a critical role in ensuring the well-being and success of both young people and staff. This leadership position requires strong organisational skills, the ability to handle complex situations, and a commitment to making a positive impact on the lives of young individuals facing adversity.
- A Level 3 diploma Health & Social Care or Residental Childcare (or equivalent) or the ability to work towards.
- A level 5 diploma Leadership & management or the ability to work towards.
- Significant experience working with young people, especially those facing challenges like homelessness, mental health issues, or substance abuse.
- Previous supervisory or team leadership experience in a similar setting.
- Strong interpersonal, communication, and conflict resolution skills.
- Knowledge of local resources and support services for young people.
- Familiarity with trauma-informed care principles.
- Ability to work independently and collaboratively.
- Empathy, patience, and a non-judgmental attitude.

**Why work for Safe Haven?**
- Permanent contract
- Support from Managers and On-call (24/7 support)
- Fully funded Level 5 apprenticeship qualifications
- Market leading sleep shift rate of £89.10 per sleep
- Single place of work per shift (not multiple locations per day)
- Overtime regularly

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