Hotel Reservations Agent
1 week ago
We are looking for a Reservationist / Reservations Agent to join our brilliant team at Farncombe Estate. Set in a stunning part of the Cotswolds just above the beautiful village of Broadway, we offer our guests a luxury escape to the countryside and are proud to offer 4 AA silver star and 5 AA red star accommodation across The Fish and Foxhill Manor, along with rosetted restaurants and fantastic adventure activities across our 600-acre Estate.
We would love to hear from you if:
- You have experience of working within the hotel sector, preferably within reservations or front of house and know the guest journey as well as the demands of the role
- You have strong administrative skills and you are highly IT literate
- You have a meticulous approach to tasks with a high level of attention to detail
- You are an organised, task orientated person that can handle working on multiple tasks simultaneously
The role is a full time contract of 40 hours per week, working from Wednesday to Sunday. On Saturday and Sunday you are welcome to work remotely should you wish. You'll work either a 8.30am-5pm shift or a 9am-5.30pm shift.
In return, we offer an excellent hourly pay rate of £11.75, plus service charge (around £2,000-£2,500 per year). We've been in Caterer's Best 30 Places to Work in Hospitality for 4 years in a row and love creating career opportunities for our team - Farncombe Estate features three award-winning hotels (including Dormy House and Foxhill Manor) is the perfect place to develop and learn.
We also offer a raft of excellent benefits including:
- 30 days holiday per year (rising to 35 after 5 years)
- Enhanced pension
- Critical illness cover
- Access to mental health first aiders and an employee assistance programme from Hospitality Action
- High Street discounts via Hospitality Rewards
- Birthday lunch on the house
- Estate discounts on dining, stays, wine, spa products and more
- £1000 when you successfully refer a friend
- Long service gifts
- A healthcare cash plan
- Free financial advice
Due to our rural location, you will require your own transport (WR12 7LJ).
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