Reception Manager

4 days ago

Broadway, United Kingdom The Lygon Arms Full time

Reception Manager - Broadway, Worcestershire

The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.

What's in it for you?

  • £34,320 annual salary
  • Service charge paid monthly -circa 3k per annum (non-contractual)
  • Free team meals included on duty
  • Awards of Excellence recognition
  • Length of service gifts
  • Cashback healthcare cover after probation
  • Continued career development with recognised training providers
  • Team Rate at our Iconic Hotels
  • Generous friends and family rate at Iconic Luxury Hotels
  • 25% discount on all Food and Beverage
  • Discount on Spa treatment and products
  • Refer a friend incentive
  • Cycle to work scheme
  • Employee assistance programme
  • Team social events, seasonal gifts and much more…

Reception Manager - Responsibilities 

  • Staff Welfare & Development: Ensure the well-being of all reception staff by conducting appraisals, coffee chats, creating rotas, and providing training.
  • Meeting Attendance: Participate in HOD, BEO, and Finance meetings, and stay informed about monthly revenue budgets and targets.
  • Guest Satisfaction: Be passionate and confident in ensuring the well-being, satisfaction, and comfort of all guests, delivering a highly personalized service.
  • Team Collaboration: Foster strong relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries.
  • Service Excellence: Take pride in providing a personalized service that aligns with the luxury country hotel atmosphere.
  • Technical Proficiency: Have a thorough understanding of all Front Office equipment, including Opera, Outlook, Word, and Email.
  • Reservation Management: Be familiar with all reservation tasks to cover this role if needed, showcasing teamwork and flexibility.
  • Restaurant Reservations: Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions.
  • Feedback & Maintenance: Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity.
  • Policy Adherence: Understand and adhere to current hotel and spa policies and procedures.
  • Financial Responsibility: Take ownership of monies in your care, ensuring security and proper handling as per cashiering shifts and the Main Safe.

Reception Manager - About you

  • Previous experience as a Reception Manager in a hotel is essential.
  •  You are passionate about achieving hotel standards and genuinely care about guest experiences, striving to exceed expectations.
  • You are a great leader, dedicated to developing your team.
  • You can remain calm and composed during difficult situations in a busy environment.
  • You have a good working knowledge of Microsoft applications and the Reservation System Opera.
  • You thrive in a busy environment 

 

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