Hotel Front Desk Supervisor

3 days ago


Broadway, United Kingdom The Lygon Arms Full time
Job Summary

We are seeking a highly skilled and experienced Reception Manager to join our team at The Lygon Arms, a luxury country hotel in Broadway, Worcestershire.

The successful candidate will be responsible for providing exceptional customer service, managing the front desk, and leading a team of receptionists.

About You

  • You have previous experience as a Reception Manager in a similar establishment.
  • You are passionate about achieving hotel standards and genuinely care about guest experiences.
  • You are a great leader, dedicated to developing your team.
  • You can remain calm and composed during difficult situations in a busy environment.
  • You have a good working knowledge of Microsoft Applications and the Reservation System Opera.

What We Offer

  • An estimated salary of £34,320 per annum.
  • A comprehensive benefits package, including service charge paid monthly, free team meals, and awards of excellence recognition.
  • Ongoing career development with recognised training providers.
  • A cycle to work scheme and employee assistance programme.
Responsibilities

Staff Welfare & Development:

  • Ensure the well-being of all reception staff by conducting appraisals, coffee chats, creating rotas, and providing training.

Meeting Attendance:

  • Participate in HOD, BEO, and Finance Meetings, and stay informed about monthly revenue budgets and targets.

Guest Satisfaction:

  • Be passionate and confident in ensuring the well-being, satisfaction, and comfort of all guests, delivering a highly personalized service.

Team Collaboration:

  • Foster strong relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries.

Service Excellence:

  • Take pride in providing a personalized service that aligns with the luxury country hotel atmosphere.

Technical Proficiency:

  • Have a thorough understanding of all front office equipment, including Opera, Outlook, Word, and Email.

Reservation Management:

  • Be familiar with all reservation tasks to cover this role if needed, showcasing teamwork and flexibility.

Restaurant Reservations:

  • Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions.

Feedback & Maintenance:

  • Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity.

Policy Adherence:

  • Understand and adhere to current hotel and spa policies and procedures.

Financial Responsibility:

  • Take ownership of monies in your care, ensuring security and proper handling as per Cashiering Shifts and the Main Safe.


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