Reception Team Lead
3 weeks ago
The Lygon Arms is an iconic luxury country hotel situated in the heart of Broadway village, renowned as 'the jewel of the Cotswolds.'
Our hotel boasts a rich heritage, complemented by its serene spa, 86 uniquely designed bedrooms, secluded gardens, and relaxed dining experiences.
What We're Looking For
- You have previous experience as a Reception Manager in a similar establishment.
- You are passionate about achieving hotel standards and genuinely care about guest experiences.
- You are a great leader, dedicated to developing your team.
- You can remain calm and composed during difficult situations in a busy environment.
- You have a good working knowledge of Microsoft Applications and the Reservation System Opera.
Key Responsibilities
- Staff Welfare & Development:
- Ensure the well-being of all reception staff by conducting appraisals, coffee chats, creating rotas, and providing training.
- Meeting Attendance:
- Participate in HOD, BEO, and Finance Meetings, and stay informed about monthly revenue budgets and targets.
- Guest Satisfaction:
- Be passionate and confident in ensuring the well-being, satisfaction, and comfort of all guests, delivering a highly personalized service.
- Team Collaboration:
- Foster strong relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries.
- Service Excellence:
- Take pride in providing a personalized service that aligns with the luxury country hotel atmosphere.
- Technical Proficiency:
- Have a thorough understanding of all front office equipment, including Opera, Outlook, Word, and Email.
- Reservation Management:
- Be familiar with all reservation tasks to cover this role if needed, showcasing teamwork and flexibility.
- Restaurant Reservations:
- Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions.
- Feedback & Maintenance:
- Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity.
- Policy Adherence:
- Understand and adhere to current hotel and spa policies and procedures.
- Financial Responsibility:
- Take ownership of monies in your care, ensuring security and proper handling as per Cashiering Shifts and the Main Safe.
Benefits
- An estimated salary of £34,320 per annum.
- A comprehensive benefits package, including service charge paid monthly, free team meals, and awards of excellence recognition.
- Ongoing career development with recognised training providers.
- A cycle to work scheme and employee assistance programme.
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