Service Coordinator

4 months ago

Northampton, United Kingdom Match Recruitment Full time

**Service Coordinator**

**Salary: £24,000 per annum**

**Plus department bonus scheme of an additional OTE of £1,500 per year. You’ll be eligible to join this bonus scheme after your 6 month probation.**

**Monday - Friday, 8am - 4:30pm (40 hours per week). No weekends.**

**Brackmills, Northampton. Office based with free parking.**

Match Recruitment are recruiting on behalf of their client based in Northampton. You’ll be working full time - office based at their Head Office. Our client is an established manufacturing business, supplying most of the well-known brands like Amazon, Royal Mail and McVities and many more. If you’re successful, you’ll be joining their Service Team.

**Purpose of your role**:
The main purpose of this role is the administration of all aspects of the service offered to their customers. The role includes taking customer orders, issuing work to engineers, closing jobs and invoicing. To be successful, you’ll need a well organised approach to work and excellent attention to detail. As this is an operational based role, priorities can change in a heartbeat, so you need to be comfortable working in a fast-paced environment and problem solving.

**Summary of responsibilities**:

- Allocating, confirming & deploying reactive jobs to engineers appropriately. Make sure the engineers have their schedule in advance.
- Attention to detail, by optimising the use of engineer’s time by careful and efficient planning and correct allocation of time, equipment and skillset, minimising downtime and wasted journeys
- Ensuring engineers complete the emergency call-out jobs on their tablet and the job is closed on the system.
- Understanding the changes & status of each job through the system.
- Ensuring that the service levels of emergency call outs are monitored & are achieved (and exceeded where possible)
- Maintaining and updating the in-house customer database
- Rescheduling revisits for customers to ensure the completion of jobs as quickly as possible should we need to return to the site.
- Allocating & deploying the customer's outstanding repair works that are required to be carried out.
- Monitoring & acknowledging completed works from the engineers.
- Managing the jobs efficiently with accurate job notes on the system. To allow them to be invoiced correctly to the correct organisation.

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Northampton: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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