Administrator - Customer Support Coordinator

3 weeks ago


Frimley, United Kingdom Reed Business Support Full time

Administrator required on an ongoing temporary basis for a client in Frimley to support customers / engineers with the creating and closing down of jobs.

Duties will include but not be limited to:

- Uploading to customer portals all relevant compliance certification and updating any job notes
- Ordering of van stock orders, orders for remedial jobs and any other equipment required by engineers
- Liaison with customers to ensure they are kept informed on progress and managing any issues
- Ensuring all jobs are planned, allocated within agreed SLA
- Ensure all jobs are progressed by engineers within the operating system when they have been physically completed
- Review, action and update the business on the progress of customers works
- Share KPI reporting to service delivery management and regional leads to show performance
- Ordering of stock/parts required by engineers for completion of jobs



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