Customer Service Advisor
1 week ago
Customer service advisor required for a 3 x months fixed term contract to assist on a help desk.
Duties will include but not be limited to:
- Taking incoming calls from customers, engineers, and suppliers, providing support and administration service
- Customer management responsibility for a number of customers
- Attend Customer meetings to ensure work is being carried out to agree standards
- Uploading to customer portals all relevant compliance certification and updating any job notes
- Ordering of van stock orders, orders for remedial jobs and any other equipment required by engineers
- Liaison with customers to ensure they are kept informed on progress and managing any issues
- Ensuring all jobs are planned, allocated within agreed SLA
Working hours are 8.30 - 5pm Mon - Fri
Salary - £21-24 DOE
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