Service Co-ordinator

3 weeks ago

Frimley, United Kingdom Owen Daniels Consultancy Full time

**Service Co-ordinator**
**Permanent**
**Competitive salary**
**Monday to Friday 8.30am - 5pm**
**Camberley, Surrey**
**Service Co-ordinator**
- Schedule work orders with suitable field engineers
- Liaise daily with engineers to ensure service jobs are completed
- Liaise with engineers for missing paperwork and certificates
- Open and maintain customer accounts by recording account information
- Raise Jobs following receipt of a client’s purchase order
- Monitor all service agreements to ensure visits are carried out as per contract
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Raise callouts assist with placement of orders, refunds, or exchanges
- Place or cancel orders

**Service Co-ordinator**
**Essential Skills/Experience/Qualifications**:

- Previous experience working within a similar role, booking schedules, planning in work for engineers, managing engineers’ diaries etc
- Ability to multi-task, prioritise and manage time effectively
- Proven customer support experience, and the ability to communicate at all levels

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