Desk Side Support Engineer Level 2

3 weeks ago

Frimley, United Kingdom NSC Global Full time

Responsibilities

Field incoming help requests from end users via both telephone and work orders in a courteous manner Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue Build rapport and elicit problem details from help desk customers Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Other skills:

Ability to advise and to present to one or more customer staff. Monitor and control daily service call activity, utilization, inventory levels and service levels. Exceptional customer service Advanced knowledge in Customer Service Aptitude Resolving technical problems with hardware, software and connectivity. Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve Participate in the configuration and support of internal systems. Ability to work effectively with Logistics Adherence to assigned schedule Adhering to documented policies, procedures and processes for nsc that are specific to the service. Clear and concise documentation of all customer interaction within appropriate CRM tool. Able to function in a team environment Maintain knowledge levels as industry enhancements occur Support installation and implementation of connectivity and high-end systems products Continuous improvement of service delivery.

Qualifications

Work Experience: More than 24 months

Sound knowledge of:

Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware

Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices

Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications PC\Laptop hardware PC\Laptop peripherals, including printers Mobile devices

Awareness of;

Active Directory Exchange Apple OS Network and server hardware and components

IT qualifications may include:

A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server + PC\Laptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification

  • Desk Side Support Engineer Level 2

    2 weeks ago

    Frimley, Surrey, United Kingdom Nsc Global Full time

    Overview NSC Global (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. NSC Global is a 20-year-old private company that delivers tailored solutions to over 50 of the world's leading multinational enterprises, outsourcers, and service...

  • IT Engineer

    2 weeks ago

    Frimley, Surrey, United Kingdom Nsc Global Full time

    NSC Global (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. NSC Global is a 20-year-old private company that delivers tailored solutions to over 50 of the world's leading multinational enterprises, outsourcers, and service providers. NSC...

  • Nursery Practitioner Level 2

    4 weeks ago

    Frimley, United Kingdom Recruitment Professionals Full time

    Recruitment Professionals are currently looking for a Nursery Practitioner Level 2 for a fantastic Nursery based in Frimley. Recruitment Professionals is the leading recruitment agency for the nursery sector. **Duties include**: - Communicating information to children using play. - Encouraging children’s development. - Creating a child-friendly...

  • PLC Software Engineers

    1 month ago

    Frimley, United Kingdom JAM Recruitment Ltd Full time

    PLC Software Engineers Initial 18 Month Contract - 2 days per fortnight in Frimley £57.33 per hour (Inside IR35) A global leader in defence, aerospace, and security solutions. With a proud heritage and a strong focus on innovation, we deliver cutting-edge technologies and capabilities to customers worldwide. They are at the forefront of submarine...

  • PLC Software Engineers

    3 weeks ago

    Frimley, United Kingdom JAM Recruitment Ltd Full time

    PLC Software EngineersInitial 18 Month Contract - 2 days per fortnight in Frimley£57.33 per hour (Inside IR35) A global leader in defence, aerospace, and security solutions. With a proud heritage and a strong focus on innovation, we deliver cutting-edge technologies and capabilities to customers worldwide. They are at the forefront of submarine design,...

  • Senior/Lead Electrical Engineer

    3 weeks ago

    Frimley, Surrey, United Kingdom Boeing Full time

    Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...

  • Principal Systems Verification Engineer

    3 weeks ago

    Frimley, United Kingdom JAM Recruitment Ltd Full time

    Principal Systems Verification EngineerInitial 12 Month ContractHybrid/Remote mostly….2 days per fortnight on site£76.86 Per Hour (Inside IR35) Our client is a leading global defence, security, and aerospace company, and are seeking talented and driven Systems Verification Engineers to join their project teams working on submarine programmes. As a Systems...

  • Senior Electrical Engineer

    1 day ago

    Frimley, Surrey, United Kingdom BAE Systems (New) Full time

    Senior Engineer – Electrical Engineering (Power) Location: Barrow-In-Furness, Brough, Portsmouth, Weymouth, Frimley, Manchester or Filton – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role Writing technical specifications and supporting in the down selection...

  • Senior Systems Engineering Consultant

    3 weeks ago

    Frimley, United Kingdom Atlas Recruitment Group Limited Full time

    Senior Systems ConsultantMy client, a global defence leader, are looking for a Senior Systems Engineering Manager to assist the Chief systems engineer across three defence programs, working closely with the program teams to help implement best practises as the go to for process, governance and maturity. This role will provide you with an opportunity to...

  • Executive Engineer

    7 days ago

    Frimley, Surrey, United Kingdom BAE Systems Full time

    Job Title: Executive Engineer - Safety & Environmental (Functional Safety)Location: Frimley, Filton, Farnborough, Portsmouth, Weymouth, and Devonport. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.Salary: Circa £59,000 depending on experienceWhat you'll be...

  • Senior Systems Engineering Consultant

    3 weeks ago

    Frimley, United Kingdom Atlas Recruitment Group Full time

    Senior Systems Consultant My client, a global defence leader, are looking for a Senior Systems Engineering Manager to assist the Chief systems engineer across three defence programs, working closely with the program teams to help implement best practises as the go to for process, governance and maturity. This role will provide you with an opportunity to...

  • Principal Product Safety Engineer

    3 weeks ago

    Frimley, United Kingdom JAM Recruitment Ltd Full time

    I'm looking for multiple Principal Product Safety Engineers to join a leading Defence organisation in Frimley.This is hybrid-working role of 4 days per month onsite in Frimley, Surrey.You MUST be eligible for Security Clearance (SC) to be considered for this role.What you'll be doing:Providing advice on product safety matters to project and engineering...

  • Principal Product Safety Engineer

    4 weeks ago

    Frimley, United Kingdom JAM Recruitment Ltd Full time

    I'm looking for multiple Principal Product Safety Engineers to join a leading Defence organisation in Frimley. This is hybrid-working role of 4 days per month onsite in Frimley, Surrey. You MUST be eligible for Security Clearance (SC) to be considered for this role. What you'll be doing: Providing advice on product safety matters to project and...

  • Principal Product Safety Engineer

    3 weeks ago

    Frimley, United Kingdom JAM Recruitment Ltd Full time

    I'm looking for multiple Principal Product Safety Engineers to join a leading Defence organisation in Frimley.This is hybrid-working role of 4 days per month onsite in Frimley, Surrey.You MUST be eligible for Security Clearance (SC) to be considered for this role.What you'll be doing:Providing advice on product safety matters to project and engineering...

  • Proposal Engineer – Aircraft Interiors

    2 weeks ago

    Frimley, United Kingdom Boeing Full time

    Description Qualifications: Position Responsibilities Work within the Boeing EASA proposal team reviewing Customer requests for proposals (RFPs) Work with stakeholders to establish a ‘bid’ or ‘no bid’ decision for proposals based on capability, capacity and business strategy Assist Customers and/or Sales in developing modification...

  • Principal Product Safety Engineer

    4 weeks ago

    Frimley, United Kingdom Atlas Recruitment Group Ltd Full time

    Principal Product Safety EngineerLocation: Frimley (Hybrid working)Permanent *Please note, candidates must be eligible for Security Clearance*What you’ll be doing:· Providing advice on product safety matters to project and engineering managers delivering the programmes.· Ensuring the safety considerations are correctly considered and implemented·...

  • Principal Product Safety Engineer

    3 weeks ago

    Frimley, United Kingdom Atlas Recruitment Group Ltd Full time

    Principal Product Safety Engineer Location: Frimley (Hybrid working) Permanent *Please note, candidates must be eligible for Security Clearance* What you’ll be doing: · Providing advice on product safety matters to project and engineering managers delivering the programmes. · Ensuring the safety considerations are correctly considered and...

  • Principal Product Safety Engineer

    1 month ago

    Frimley, United Kingdom Atlas Recruitment Group Ltd Full time

    Principal Product Safety EngineerLocation: Frimley (Hybrid working)Permanent *Please note, candidates must be eligible for Security Clearance*What you’ll be doing:· Providing advice on product safety matters to project and engineering managers delivering the programmes.· Ensuring the safety considerations are correctly considered and implemented·...

  • Principal Product Safety Engineer

    1 month ago

    Frimley, United Kingdom Atlas Recruitment Group Ltd Full time

    Principal Product Safety EngineerLocation: Frimley (Hybrid working)Permanent *Please note, candidates must be eligible for Security Clearance*What you’ll be doing:· Providing advice on product safety matters to project and engineering managers delivering the programmes.· Ensuring the safety considerations are correctly considered and implemented·...

  • Mechanical Engineer

    3 weeks ago

    Frimley, United Kingdom Expleo Full time

    Responsibilities Marine Hydraulics design  Manages workload to ensure that all deliverables defined in the Statement of Work (SoW) are achieved in terms of time and quality Provide weekly status though support to project team meetings; and where requested, attend project team meetings. This includes status of any work performed by Expleo personnel...