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Customer Service Administrator

4 months ago

Frimley, United Kingdom Focus Resourcing Full time
An exciting opportunity to join a well-established, market leading organisation as a Customer Service Administrator to coordinate and manage customer care whilst taking ownership of after sales support.
Location: Frimley, hybrid working available
Working Hours: 8:30AM - 5PM Monday to Thursday, early finish of 4PM on a Friday
Benefits: 26 days holiday + bank holidays (increased with service in year up to max of 30 days) Personal pension plan, life assurance cover, staff discount, private medical insuranceAs the Customer Service Administrator, you will be responsible for:
Supporting with parts and technical requests
Setting up new customer accounts
Dealing with customer queries once goods have been delivered
Arranging engineer site visits
Renewal of maintenance contracts
Planning maintenance visits
Processing invoices
Ad hoc admin tasks as and when requiredThe successful Customer Service Administrator will have the following related skills / experience:
Strong customer service experience
Experience of working in a busy role and ability to multi-task
Highly organised with strong communication skills
SAP experience is highly desirable - proficiency in MS Office and Salesforce
Team player attitude with the ability to work independently