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Out of Hours Scheduler

4 weeks ago

Newmarket, United Kingdom Aaron Services Full time

**Out of Hours Scheduler - Newmarket**

**Monday - Friday 17:00PM-22:00PM**

**Here at Providor, we are a leading provider of Smart Metering services across the UK and are currently have an opening for an Out of Hours Scheduler position on a part time basis.**
**The Role**:
**Working within a small team and reporting into the Out of Hours Senior the Out of Hours team are responsible for vetting and assigned our client emergency appointments outside of working hours.**

**The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and if so, are attended within SLA.**

**This is a varied role, providing many opportunities to further develop your skills.**

**Specific Roles and Responsibilities**:
**To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas.**

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**To ensure the engineers are aware of any emergencies that have been assigned to them.**

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**To ensure the customer and client is called with an ETA of engineer arrival.**

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**To ensure all outstanding appointments are call and either rescheduled or cancelled.**

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**To ensure all calls are answered within a timely manner.**

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**To ensure processes are followed at all times to ensure the efficiency of the operation.**

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**To adapt to and complete any additional ad-hoc requests as instructed by your line manager.**

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**The Individual**:
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**Good geographical knowledge**

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**Excellent communication skills**

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**A good telephone manner**

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**The ability to record information with a high degree of accuracy**

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**Be self-disciplined and self-motivating**

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**Office experience**

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**Good standard of Education - GCSE level**

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**£12.48ph**

**Plus, a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPI’s**

**Business**

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**Providor**

**Role**

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**Office Roles**

**Locations**

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**Newmarket**

**Monthly salary**

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**£25,366**

**Employment type**

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**Part-time

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