Operation Support Assistant

3 weeks ago

Newmarket, United Kingdom Hays Specialist Recruitment Limited Full time

Operation Support Assistant - Scheduler | Newmarket | £24,430 + benefits, hybrid option after probation
**Your new company**
A growing and well established business based in Newmarket.
**Your new role**
These are newly created Scheduler jobs joining an 8 person team, reporting into the Planning Operation Manager. These Scheduler jobs will be responsible for operational efficiency and on the day management of engineers. Duties include but limited to:

- Ensuring all jobs are assigned to the relevant engineers within designated regional/client areas.
- Ensuring the engineer's schedules are efficient and achievable and driving is kept to a minimum.
- Re-plan any jobs that they no longer have the capacity for and update the customers of the changes.
- Re-plan any jobs that are affected by holiday or sickness and update the customer of the changes.
- Assigning work their work to engineers and communicating any specific requirements.
- Ensure equipment is in place to allow the job to go ahead.
- Effectively coordinate engineers daily.
- Checking throughout the day that engineers are on target to achieve their daily schedule and closing down any jobs throughout the day.
- Escalating any issues to the Team Manager.
- Manage customers expectations, keep customers update for early or late arrivals, redeploying and rescheduling appointments.
- Managing emergency call outs and achieving SLA's of emergency appointments.

**What you'll need to succeed
**To succeed in this job you will require:

- Geographical Knowledge
- Scheduling/Planning Systems (Big Change or similar) would be advantageous
- The ability to learn new systems and process quickly
- Proven strong interpersonal skills
- The ability to work under pressure and independently
- Strong organisational skills and the ability to follow processes
- Working experience in an office or call centre environment.
- Working as a Planner/Scheduler would be advantageous

**What you'll get in return
**- **Working 8:00 - 5:00 Monday to Friday**:

- **Option of hybrid working after probation**:

- **£24,430 (dependant on experience)**:

- **20 days holiday + stat**:

- **Value added benefits package**:

- **Dress down Fridays**:

- **Free parking on site**:

- **Work as part a positive and vibrant team**

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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