Operations Support Assistant

4 weeks ago

Newmarket, United Kingdom Smart Metering Systems Full time

605
- Newmarket
- Permanent
- £23,084 Per Annum Plus Excellent Company Benefits

**Why choose us?**

**Choosing to work for SMS means choosing to make a difference.** **We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy - working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

**What's in it for you?**
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

**What's the role?**

Experienced Operations Support Assistant wanted to support our engineering resource in the fitting of assets. This is a customer focused role, aiming to ensure engineers visit the customers within allocated times. In this role, you will support engineers in a specified geographical region and will maintain communications with engineers to ensure a quality service.

Shift Pattern: Hybrid Working Monday to Friday. 08:00am - 17:30pm.

**Key responsibilities**:

- Reporting directly to the Team Leader and Field Operations, working to achieve operational efficiency and maintenance of KPI’s.
- Answering enquiries for the regional areas within a reasonable time frame and submitting accurate and timely reports as required.
- Effectively dealing with any queries, handling, and resolving customer complaints.
- Adhering to company polices in relation to Health, Safety and Welfare of yourself and others.
- Planning allocation of the installations with engineers - Monitoring live tracker to ensure engineers are on target with daily schedule.

**To be considered for this role, we would love you to have**:

- Excellent Customer service experience and a commitment to a satisfactory customer journey.
- A resilient and confident character, with a positive ‘can-do’ attitude.
- The ability to work well in a team.
- Good organizational skills and ability to manage workloads and priorities.
- Strong problem-solving abilities, attention to detail and reliability.
- IT skills - experience with excel/word/ CRM.
- Keen attention to detail, working accurately under pressure, good written and verbal communication skills.
- Experience in a similar engineer/ logistics role with good geographical knowledge.

**#LI-Hybrid

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