Operations Support Assistant

6 months ago

Newmarket, United Kingdom Smart Metering Systems Full time

640
- Newmarket
- Permanent
- 23,084

**Why choose us?**

**Choosing to work for SMS means choosing to make a difference**.** **We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy - working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

**What's in it for you?**
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell).
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company.
- Life Insurance (4 x annual salary).
- Pension matching scheme (up to 5% of salary).
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.


**What's the role?**

SMS are looking for an experienced Operations Support assistant to support our engineering resource in the fitting of assets. This is a customer focussed role aiming to ensure engineers visit the customers within the allocated times. The successful applicant will support engineers in a specified geographical region and will maintain communications with engineers to ensure a quality service.

**Key Responsibilities**:

- Reporting directly to the Team Leader and Field Operations, working to achieve operational efficiency and maintenance of KPI’s.
- Answering enquiries for the regional areas within a reasonable time frame.
- Submitting accurate and timely reports as required.
- Effectively dealing with any queries, handling, and resolving customer complaints.
- Adhering to company polices in relation to Health, Safety and Welfare of yourself and others.
- Planning allocation of the installations with engineers.
- Monitoring live tracker to ensure engineers are on target with daily schedule.
- Managing job status via online system.
- Investigate all aborted jobs to ensure they are genuine.
- Escalating any issues to the operations manager to achieve job completion.
- Managing on the day emergency call outs and priority work within SLA’s.

**To be considered for this role, we would love you to have**:

- GCSE's in English and Mathematics.
- Strong problem-solving skills, attention to detail and be reliable.
- Strong computer literacy, IT skills and proven experience with Microsoft Office/Excel.
- Experience in a similar engineer/logistics role with good geographical knowledge.
- Strong customer service skills.
- A resilient and confident character, with a positive "can-do" attitude.
- Strong interpersonal skills, and can build relationships quickly and effectively.
- Good organisational skills, and the ability to manage workloads and priorities.

**#LI-Hybrid**



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