Out of Hour Scheduler Part Time

3 weeks ago


Newmarket, United Kingdom Hays Specialist Recruitment Limited Full time

Permanent Part Time Out of Hour Scheduler job based in Newmarket - £24,430 pro rata, onsite parking.
**Your new company**
A growing and positive business based in Newmarket.
**Your new role**
Working within a small team and reporting into the Out of Hours Senior, you will be responsible for vetting and assigning client emergency appointments outside of working hours. The role will involve admin duties as well as speaking directly with customersand engineers to ensure that the emergencies are genuine and SLAs are met. Duties to include but not limited to:

- Ensuring all emergency jobs are assigned to the relevant engineers within designated regional/client areas
- Making sure all engineers are aware of any emergencies that have been assigned to them
- To ensure the customer and client is called with an ETA of engineer arrival
- Ensuring all outstanding appointments are called and either rescheduled or cancelled
- To ensure all calls are answered within a timely manner

**What you'll need to succeed**
To succeed in this job you will require:

- Excellent communication skills both written and verbal.
- Be able to work to deadlines.
- Excellent attention to detail.
- The ability to record information with a high degree of accuracy.
- Previous customer services, admin or call centre experience.
- The ability to multitask and manage your own workloads

**What you'll get in return**
In return you will be offered:

- £24,430 pro rata
- Main working days will be Saturday and Sunday
- Shifts 11:00 - 20:00
- Immediate start offered
- Onsite parking

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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