Head of Credit Control
2 days ago
**Head of Credit**
**£45,000 - £55,000**
**Brentwood, Essex**
**Hybrid working**
This Head of Credit position is accountable for leading and developing a high performing AR team in a fast moving shared service environment where passion, creativity and excellence are key. You will be required to develop, mentor and grow the existing teamto improve collection rates across the UK and offshore team.
You will be required to work in conjunction with other O2C Finance Managers to adopt and roll out new working practices, systems and process improvements relating directly to the collections process.
**Responsibilities**
- Provide leadership, support and development for the Credit Control teams onshore and offshore
- Set and motivate the team to achieve monthly collection targets and KPIs, ensuring their performance is maximised
- Recruit, assess and develop the UK Credit Control team
- Conduct monthly performance reviews of the UK CC team
- Own and lead the weekly overdue debtor call with the UK Business
- Run the weekly overdue debtor calls with the offshore collections team
- Monitoring of performance of the offshore collections team and adjusting ledgers as required
- Bad debt provision approval
- Continually challenge Operational billing practices to improve collection rates
- Implement, track and review of controller KPI’s to drive improved collection rates
- Introduce standard reporting cycles in conjunction with BPO
- Production of routine and ad hoc customer reporting
- Continual review and improvement of credit control working practices
- Ensure group credit management risk policies and procedures are adhered to create efficient internal processes to manage the overall cash collection processes
- Monitor performance against KPIs and contracted outsourced SLAs
- Setting and managing credit risk for the high value accounts managed in the UK
- Manage all third party service providers
- Manage the onshore and offshore team to achieve Working Capital targets
- Manage relationships with all Business customers and key stakeholders
- Providing weekly aged debts and KPI reports to tight deadlines
- Reporting of cashflow forecasting and bad debt provision monthly
- Coordinate and deliver month end, year end and audit activities
**Requirements**:
- Credit Management experience leading a team in a large complex global business in excess of £100 million turnover
- Extensive knowledge of the AR/OTC process including accounts receivable, billing, credit and collections
- Experience of working in a Shared Services environment with onshore and offshore operations
- Ability to work under pressure and at a pace, delivering on multiple deadlines weekly
- Track record of good collaboration with all parts of business to drive collections and reduce age debt
- Effective driver and manager of change to processes, systems and structures
- Motivated to lead and manage an experienced team
- Skilled in using analytical techniques to identify issues and develop solutions
- A strong working knowledge of the key relevant legal, regulatory and statutory requirements
- Experience of working in a Shared Services environment with onshore and offshore operations
- Ability to think strategically
- Strong interpersonal and stakeholder management skills
- Good team player, hands-on attitude, good conflict resolution
- Ability to work under pressure and deliver on multiple deadlines
- Advanced IT skills (excel, word, graphs, PowerPoint)
- CICM qualification - Desirable not essential
CWC is a specialist recruitment consultancy dedicated to recruiting credit professionals. We have over 40 years of credit control and credit management recruitment experience. We are true experts within our field.
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