Out of Hours Consultant

2 weeks ago


Newcastle Upon Tyne, United Kingdom Manpower Full time

**Out of Hours Consultant**

**Long Term Temporary Ongoing Role - Back and Night Shifts available**

**£10.50 - £11.00 per hourplus quarterly bonus**

Based in the heart of Newcastle's City Centre, you would be responsible for ensuring a continued focus on delivering an excellent service for the Manpower brand. You will be responsible for taking staffing orders, absences, processing order amendments andcancellations.

**Night shifts -** You must be fully flexible to work between the hours of 22:00 and 08:00 Monday - Sunday. This role is a long term temporary ongoing position, and you will usually work 4 nights per week, a total of 36 hours. There will alsobe opportunity to pick up extra hours through our peak period and to cover any annual leave.

**Back Shifts -**You must be fully flexible to work between the hours of 17:00 and 22:00 Monday - Sunday. This role is a long term temporary ongoing position. There will also be opportunity to pick up extra hours through our peak period andto cover any annual leave.

**Responsibilities**:

- Take orders for driving and warehouse staff, reflecting shift details accurately onto various systems
- Contacting staff via phone in order to fill orders and backfill absences
- Ensuring a professional service is consistently given, escalating any issues to relevant contacts.
- Data Entry
- Monitoring multiple inboxes throughout each shift
- Keeping clients consistently updated on their orders
- Achieve quality SLAs in order to meet client expectations
- Assist with other parts of the business through our peak periods.

**What we are looking for**:

- Someone who is fully flexible, able to work bank holidays and weekends and is willing to work night shift hours on a long-term basis.
- Excellent attention to detail
- Confident telephone manner
- Ability to work under pressure to tight deadlines
- Demonstrate ability to use initiative

This is a temporary ongoing role with no end date therefore we require long term flexible commitment.


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