Customer Implementation Coordinator

2 months ago


West Drayton, United Kingdom ACS Performance Full time

As the **Customer Implementation Coordinator** you will be required to handle the successful onboarding of new customers. The role will involve assisting with solution development, planning, implementing and actively managing new customer accountsthrough the initial onboarding phase. This will involve communicating with both internal and external stakeholders to ensure service standards are met, with customers expectations both aligned and surpassed, building the foundation for a healthy and long-termrelationship.
- Drive successful new business implementation via interaction with the EMEA Operations teams & Sales teams, to ensure all processes are understood during the onboarding process
- Support customer trials of company services
- Ensure consistency in communications between office and regions
- Ensure customer solutions are robust and well thought through
- Work alongside CS Teams to ensure that all customer expectations are established and documented, with appropriate consultations with Operations Management teams to ensure these align internally
- Ensure customer understands implementation process and is comfortable with the onboarding plan
- Design and write customer specific SOPs for internal and external distribution following sign off
- Introduce key members of the OAM / Operations teams in relevant regions
- Remain in regular contact with Operations Teams and customer through the implementation phase to ensure all processes are being followed, ensuring adjustments are made if needed
- Monitor all stages of workflow from collection through to invoicing
- Audit files regularly to ensure invoicing accuracy

To be successful in this role of **Customer Implementation Coordinator** we would love to speak to anyone who has experience of:

- A minimum of three years of logistics industry experience
- Sound knowledge of multimodal logistics solutions
- Six Sigma or equivalent project planning training / experience
- Dynamic, Customer service driven individual
- Organised and methodical, with great attention to detail
- Proven communication skills both written and verbal
- Previous experience dealing with a varied customer base and building strong relationships
- Delivery of projects within agreed timescales
- Ability to work closely with both internal and external stakeholders
- Possess appropriate IT skills across Microsoft Products - Cargowise experience is also favourable



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