Customer Implementation Coordinator
2 weeks ago
Great opportunity for a fast growing company seeking a Customer Implementation Coordinator.
The role will involve handling the successful onboarding of new customers
Role duties to include plus more (Full job description on request)
- Drive successful new business implementation via interaction with the EMEA Operations teams & Sales teams, to ensure all processes are understood during the onboarding proces - Work alongside CS Teams to ensure that all customer expectations are establishedand documented, with appropriate consultations with Operations Management teams to ensure these align internally. - Design and write customer specific SOPs for internal and external distribution following sign off. - Introduce key members of the OAM / Operationsteams in relevant regions. - Ensure the buying and selling rates are loaded in the system and approved for auto-rating - Train operations teams on finalised SOP documents. - Remain in regular contact with Operations Teams and customer through the implementationphase to ensure all processes are being followed, ensuring adjustments are made if needed. - Monitor all stages of workflow from collection through to invoicing. - Audit files regularly to ensure invoicing accuracy. - Take on any issue escalations during theimplementation phase and address with Management teams.
- Dynamic, Customer service driven individual. - Organised and methodical, with great attention to detail. - Work pro-actively using own initiative. - Proven communication skills both written and verbal. - Previous experience dealing with a varied customerbase and building strong relationships. - Ability to work closely with both internal and external stakeholders. - Possess appropriate IT skills across Microsoft Products - Cargowise experience is also favourable
Qualifications & experience required : Minimum of 3 years in Logistics Industry - Sound knowledge of multimodal logistics solutions
- Six Sigma or equivalent project planning training/experience - Dangerous Goods Awareness and customs compliance knowledgeis a plus.
Hours Monday - Friday 9am - 6pm
Attractive salary of 40k - 45K depending on experience
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