Customer Service Coordinator

3 weeks ago


West Malling, United Kingdom Fawkes and Reece Full time

My client are a high end residential developer based in West Malling who are currently looking for a Customer Service Coordinator to join their team for a head office based role.

Do you have experience within customer care in housing?

Do you thrive in a fast paced environment?

Do you have good knowledge of the new build property & defects?

Day to day duties:

- Providing excellent customer care on all levels
- Being the main point of contact for the customer care team
- Scheduling jobs for repairs with operatives
- Escalating complaints to the management team
- Diagnosing defects
- Ensuring that repairs are covered under the customers warranty



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