Head of Commercial

6 months ago

Gateshead, United Kingdom Team RH Fitness Full time

If you’re looking for a boring office job where you can hide behind your computer screen, then we’re not the place for you Everyone who works for Team RH is an exceptional person, creative, hard-working and talented. We have incredibly high standards and are on the hunt for world-class people who’ll blow us away with their talent and passion.

Before we get to the good stuff, we have a couple of ground-rules we want to make clear:

- Interview attire is left to you to decide what you think is appropriate. If this is an issue, let us know and we’ll see you right.
- If you think that doing a virtual interview from your bed is acceptable, jog on.
- We don’t employ smokers - we’re a health and fitness company and everyone who joins us should be clued up enough to know that smoking isn’t good for you or your health.
- Arrive on time for your interview. Unless you have a valid excuse, we won’t wait around for anyone who can't do the basics.
- Zero toxicity. Our culture is the most important thing here and we won’t stand for anyone gossiping or being negative in work. We have incredible, kind and caring people working with us and we’ll protect them at all costs.

Some people will turn their noses up at the above - that’s fine, they can go and work somewhere else. However, if you’ve read up to here and you think you want to join a team of world-class, super-driven and kind-hearted people, then let’s get to the good bit

**Role overview**

Team RH TLC Ltd. is a sister company to Team RH, responsible for all of our merchandise. TLC source and supply products to support our users through every step of their Team RH journey, from weighing themselves each morning to hitting their protein goals. As Head of Commercial you’ll be responsible for the entire merchandise branch of Team RH. You’ll ensure efficient running of the warehouse and distribution functions, as well as overseeing the marketing strategy and day to day operations. You’ll also be responsible for growing and developing the business, overseeing new product development, identifying market trends and customer demands to expand our merchandise offerings.

This job is based fully in house at our Team Valley offices and will report directly into the CFO of Team RH Fitness Ltd.

Hours for this position are Monday - Friday / 9am - 5pm.

**Responsibilities**
- Develop and execute brand-building strategies to establish Team RH TLC as a recognised and trusted brand in the industry.
- Ensure consistent branding across all touchpoints, including our website, marketing materials and customer interactions.
- Oversee marketing campaigns, including digital marketing, social media, and traditional advertising, to promote our products and services.
- Oversee the NPD lifecycle and successfully take new products to market.
- Collaborate with key stakeholders in Team RH to ensure alignment between both business strategies.
- Implement strategies to attract new customers and increase customer retention.
- Analyse customer demographics and preferences to tailor marketing efforts to target audiences effectively.
- Develop and execute sales strategies to meet and exceed revenue targets.
- Work closely with the sales team to identify opportunities, create sales funnels, and optimise the sales process.
- Identify market trends and customer demands to expand our merchandise offerings.
- Collaborate with product development and procurement teams to ensure a diverse and competitive product range.
- Lead and manage a high-performing team.
- Set clear goals, provide mentorship, and ensure team members have the tools and resources to succeed.
- Efficient operational running of the warehouse and distribution functions.
- Promote and ensure health and safety is a top priority within the business.

**Skills and qualifications**
- At least 3 years within a Head of Commercial.
- Previous experience in a sales-focused role would be beneficial.
- Strong leadership skills, with the ability to guide and motivate teams.
- Excellent organisational skills to balance and prioritise workload and meet deadlines.
- Knowledge of project management and risk management.
- Solid financial skills, including financial reporting abilities.
- Strong marketing development skills to successfully introduce new products into the mainstream.
- Knowledge of laws and regulations and industry trends.
- Strong strategic and negotiation skills to make sound commercial decisions.

**Benefits**
- Free membership to our Team RH Life Plan.
- 25 days holiday + bank holidays.
- Generous discounts on all merchandise.
- Staff fun days and socials
- Many opportunities for career development, as well as opportunities for training and personal development.
- Enhanced sick pay, maternity and paternity pay.
- Competitive salary
- An incredible, fun and creative environment. We treat people like friends and family, not co-workers.
- Zero-toxicity, zero-BS.
- Free on-site gym.
- Smoke-free site.
- Free tea

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