Head of Aftersales

7 months ago


Gateshead, United Kingdom Purple Dash Recruitment Full time

**£50k + Bonus OTE £70k, Car, phone and laptop**

Our client is recruiting for a Head of Aftersales at our brand new Head Office branch in Team Valley.

Are you dynamic, driven and looking to join a leading manufacturer network?

Can you thrive in a fast paced environment and deliver world class customer service, including industry leading people development?

We’re looking for an exceptional, experienced leader with a proven track record managing at a senior level in either passenger car or commercial vehicle. Our new Dealership here in Team Valley has the state of the art equipment and facilities. You will lead an ambitious team that thrives on delivering industry leading customer service excellence.

**Essential Criteria**
- Hard working with the ability to work under pressure
- Enthusiastic and a dedicated approach to work
- Ability to build and maintain customer relationships
- Professional, proactive & highly organised work ethic
- Strong leadership and management skills
- Full UK Driving Licence

**Main duties include**:

- Providing employees with vision, strategy and objectives.
- Full understanding of up to date legislation, including: Health & Safety, Employment Law, Consumer Rights Act and GDPR.
- Management of all internal KPIs, ensuring profitability and a solid understanding of management accounts.
- To ensure that all expenses and purchases are managed in line with company procedures.
- To visit customers when necessary and develop and maintain the customer relationships.
- To adhere to the companies complaint procedures and ensure that all customer queries are dealt with in a timely manner.
- To ensure that the service and parts departments achieve dealer operating standards, as set by the Manufacturer.

This is an excellent opportunity to join a fast paced, new and dynamic organisation.

**Job Types**: Full-time, Permanent

**Salary**: £50,000.00 per year

**Benefits**:

- Company car
- Company pension
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Gateshead: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Automotive Aftersales: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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