Patient Access Co-ordinator

3 days ago


Headington, United Kingdom NHS Professionals Full time

Roles & responsbilities:
1. Support the service development projects in the implementation of pilot programmes or new systems for e.g. inpatient admissions, partial booking, and pre-assessment appointments.

2. Attend meetings for service development initiatives as and when requested.

3. To be able to contribute to the continuous service improvement initiatives by the use of good analytical skills to identify areas for improvement and problem-solving.

4. Use Trust IT systems and POD databases to ensure relevant and appropriate patient information is entered and captured.

5. Maintain an accurate database of cancelled outpatient activity (by hospital and/or patient) and lost capacity, to include number of patients and reason for cancellation.

6. Investigate any patient DNAs and deferrals, communicating the results to the Consultants and business unit team as appropriate, updating EPR and waitlists accordingly.

7. Cancellations - communicate the details to the Clinician ensuring that all information is available. Notify the General Practitioner and update EPR and waitlists.

8. Liaise with Clinical coders to ensure notes/medical records are available so that all patient episodes are coded accurately and promptly.

9. Facilitate and arrange meetings and room bookings, related to the management of the patient pathway.

10. Handle post according to SOP.

11. Undertake general typing duties e.g. references and patient information leaflets.


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