Patient Pathway Coordinator

2 weeks ago


Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

The working hours will be Monday - Friday, 09:00 - 17:00

Booking appointments

Making and receiving calls

Dealing with Pharmacy queries

Support the wider admin as and when required

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Ophthalmology is the largest outpatient department in the Oxford University NHS Foundation Trust.

Although we are very busy department we work together collectively and collaboratively as a Multi-disciplinary team who put the patients at the heart of what we do.
- Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
- Use of the digital transcription system (Dictate IT) to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision.
- Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
- Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week Referral to treatment (RTT) pathway.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- To assist the Patient Pathway Team Leader and the Patient Pathway Manager with the management of the Diagnostic Patient Tracking List (PTL).
- Liaise with Inpatient Waiting List, Outpatient Booking and Cancer Access Teams to monitor the 18 week RTT pathway and Cancer Access Standards.
- Working with the Service Manager and supported by the Patient Pathway Manager, be responsible for monitoring the 18 week pathway and Cancer targets for patients awaiting treatment.
- To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
- Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
- Follow the tracking procedure for the movement of all patient notes (Case Note Tracking).
- Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
- Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
- Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.



  • Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The working hours will be Monday - Friday, 09:00 - 17:00 Booking appointments Making and receiving calls Dealing with Pharmacy queries Support the wider admin as and when required The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in...


  • Headington, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The working hours will be Monday - Friday, 09:00 - 17:00Booking appointmentsMaking and receiving callsDealing with Pharmacy queriesSupport the wider admin as and when requiredThe Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.Our values,...


  • Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Work as a member of the Endoscopy Department Administrative Team to provide daily assistance to clinical staff within the department. A patient pathway coordinator’s duty is to book Endoscopy procedures within the patient’s clinical wait time and within priority order whilst meeting daily team targets. - To add incoming referrals to the waiting list on...


  • Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Work as a member of the Endoscopy Department Administrative Team to provide daily assistance to clinical staff within the department. A patient pathway coordinator’s duty is to book Endoscopy procedures within the patient’s clinical wait time and within priority order whilst meeting daily team targets. To add incoming referrals to the waiting list on...


  • Headington, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Work as a member of the Endoscopy Department Administrative Team to provide daily assistance to clinical staff within the department. A patient pathway coordinator's duty is to book Endoscopy procedures within the patient's clinical wait time and within priority order whilst meeting daily team targets. To add incoming referrals to the waiting list on EPR...


  • Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are looking to recruit an experienced, organised and motivated Patient Pathway Administrator to provide an efficient administrative service to Surgical Emergency Unit at the John Radcliffe Hospital. You will be passionate about our business, creating a culture of continuous improvement, where patient welfare is at the heart of all you do. The post...


  • Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are looking to recruit an experienced, organised and motivated Patient Pathway Administrator to provide an efficient administrative service to Surgical Emergency Unit at the John Radcliffe Hospital. You will be passionate about our business, creating a culture of continuous improvement, where patient welfare is at the heart of all you do. The post...


  • Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are looking to recruit an experienced, organised and motivated Patient Pathway Administrator/Medical Secretary to provide an efficient administrative service to ENT within the Specialist Surgery department based at the John Radcliffe Hospital. The post holder will work directly with the clinical team and we are keen to appoint someone who is enthusiastic...


  • Headington, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are looking to recruit an experienced, organised and motivated Patient Pathway Administrator/Medical Secretary to provide an efficient administrative service to ENT within the Specialist Surgery department based at the John Radcliffe Hospital.The post holder will work directly with the clinical team and we are keen to appoint someone who is enthusiastic...


  • Headington Quarry, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Job summary Work as a member of the Endoscopy Department Administrative Team to provide daily assistance to clinical staff within the department. A patient pathway coordinator's duty is to book Endoscopy procedures within the patient's clinical wait time and within priority order whilst meeting daily team targets. Main duties of the job To add...


  • Headington Quarry, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Job summary Work as a member of the Endoscopy Department Administrative Team to provide daily assistance to clinical staff within the department. A patient pathway coordinator's duty is to book Endoscopy procedures within the patient's clinical wait time and within priority order whilst meeting daily team targets. Main duties of the job To add...


  • Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are looking for a motivated, friendly and Patient focused Assistant Patient Pathway Administrator to work in theCardiothoracicDirectorate. We are looking to recruit one Assistant Patient Pathway Administrator to support the TAVI/ Structural Intervention team. Assistant PPA for TAVI and Structural Intervention Service Oxford University Hospitals NHS...


  • Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are looking for a motivated, friendly and Patient focused Assistant Patient Pathway Administrator to work in theCardiothoracicDirectorate. We are looking to recruit one Assistant Patient Pathway Administrator to support the TAVI/ Structural Intervention team. Assistant PPA for TAVI and Structural Intervention Service Oxford University Hospitals NHS...


  • Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post...


  • Headington, United Kingdom Oxford University NHS Foundation Trust Full time

    Administration1. Provide primary administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.2. Use OUH systems ie Dragon to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway...


  • Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are seeking to appoint a Full time Pathway Administrator to join our friendly team in the Cardiology Administration department. This post will be for 37.5 hours a week.The post involves professionally dealing with telephone queries, dealing with face to face queries, ensuring the smooth running of the department by providing a comprehensive administrative...


  • Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are seeking an organised, self-motivated and approachable individual, who enjoys working in a challenging and busy environment, to join our friendly team in Respiratory as admin and clerical staff for a busy Outpatient department. You will be responsible for managing all elements of the patient pathway in line with the Trust’s Elective Access Policy....


  • Headington, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are seeking an organised, self-motivated and approachable individual, who enjoys working in a challenging and busy environment, to join our friendly team in Respiratory as admin and clerical staff for a busy Outpatient department.You will be responsible for managing all elements of the patient pathway in line with the Trust's Elective Access Policy. You...


  • Headington, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post...


  • Headington, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.The post...