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Customer Service Advisor

4 months ago

Fareham, United Kingdom Innovation Group Full time

**Who Are We?**

We are the Innovation Group - For over 20 years, the world’s leading insurers, vehicle manufacturers, property managers, brokers and fleet operators have trusted us to transform their claim management processes, manage critical vehicle and property incidents, and generate more revenues with value-added services like warranty and service plans for dealerships around the world.

**What Is The Role?**

As a Customer Service Advisor, you will be the voice of the business, often the first point of contact between our client and customer.

We are partnered with Enterprise, and through them, you will be arranging for hire cars for non-fault drivers following a car accident, as well as booking repairs, and ensuring that customers receive the best possible service when they need it most.

We are also partnered with some of the largest car insurers in the country, and it is their customers that you will be helping. Starting on outbounds, you will call the non-fault driver, and arrange for a hire car whilst their car is off road. These are WARM leads, and you’re not cold calling Starting on outbounds allows you to familiarise yourself with the role, systems and build your knowledge

You will progress to inbounds, where you will take calls from customers, insurance companies, repair garages - delivering an excellent customer experience each time

**What Do We Need From You?**

Experience isn’t everything - we want people with the right behaviours - personable, empathetic, easy to talk to - we can teach you the job

As long as you can put the customer first and deliver exceptional service, we want to hear from you

Ability to work various shift patterns, our contact centre is currently open 7 days per week, and shifts are allocated between the hours of 8am - 9pm Monday - Friday, and 8am - 5pm Saturday and Sunday.

We want you to enjoy coming to the office each day, and we believe we have a fun, friendly, positive modern office, offering you the perfect environment to learn, develop and grow. We have a breakfast bar filled with free snacks for you to enjoy, free tea, coffee and juice, and if there’s an occasion, expect festivities in the office with chocolates, balloons and more We are a 20 minute walk from Swanwick station and have free onsite parking.

**Why Should You Apply?**
- In depth training period of at least 2 weeks with ongoing support
- Opportunity to progress at your own pace - there are plenty of different roles in the team to increase your knowledge and ongoing personal development
- Become an expert at your role quickly
- Lots of benefits including:

- Competitive salary of £19,240 - £21,840
- 25 days annual leave, plus bank holidays, with the opportunity to buy and sell additional leave
- Fantastic referral scheme with no limit on how many friends you can refer
- Flexible benefits scheme, allowing you to buy health insurance, dental cover, travel insurance, Virgin Experience Days, Life Assurance and more

**What Next?**
- If that goes well, you will be invited a Teams interview to really show off your amazing skills.
- If successful, you will then receive an offer SIMPLE

Also, please check out our newly launched Instgram - innovationgroupcareers

**Job Types**: Full-time, Permanent

**Salary**: £19,240.00-£21,840.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift
- Holidays
- Overtime

Ability to commute/relocate:

- FAREHAM: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 02/05/2023